Rains Furniture TV & Appliance

Service is very good. Response time is good. Scott the Technician was A+. He kept me informed along the way with what was going on with the repair on our refrigerator. Impressed, despite not purchasing the unit from them. We did however purchase our dishwasher there. They had a really good selection of in stock units. They know their brands well. Price was slightly higher than the box stores. However, that’s something I don’t mind to much for buying local and picking up same day. I recommend you giving them a try when shopping.

I purchased a Jenn Air microwave/convection combination microwave from the store. I also purchased a surround for the microwave, being assured they could install both pieces. When the “installer “came, he spent 6 hours in my home attempting to install the surround.Till after 8:00 pm that evening. He took a jigsaw to my cabinet work ,he said, to make it fit. During the attempted install,he scratched my brand new microwave all over. I called Brian to question the installer, AND install, as it was NOT done properly . He assured me that he would take care of the matter. He sent said installers father out to correct the install. When the father got here to correct install, HE HAD TO DRIVE BACK TO LAWTON TO GET HIS TRAILER IN ORDER TO GET SOME WOOD TO FIX THE INCORRECT FIT!!!! When asked about the scratches ,,he said “they arn’t scratches”. I guess mynHusband, father, mother and everyone who has seen it just didn’t know really what a scratch was. I wish I could attach pics . No follow up call from Brian, and I don’t feel it is my responsibility to keep hounding him. This company was recommended by Jenn-air service center. I will be making a follow up up phone call to them also. Poor customer service to me, and a total insult on our intelligence!!!

If I visit the website and didn't result that purchase I wasn't impressed. Since I didn't buy anything there I wasn't impressed with what I saw.

Helpful, knowledgeable staff.

Quick and convenient