Badcock Home Furniture &more

Excellent Products and Superb Customer Service. I also want to send a special thanks to Jacki Harrell for being extremely helpful and informative in regards to our purchase. She displayed kindness and extraordinary work ethic.

Ordered furniture that was supposed to be delivered last Saturday told me they would call when being delivered and never did. I called 4 times. Finally someone called at 2:00 and said that they would be at my house by 4:00. I wasted the entire day. Then one piece did not come in and they called today to deliver between 3:00 and 6:00. I work til 5:00. I cancelled the delivery and re-scheduled for Saturday but called back and said let’s keep it today because I didn’t want to waste another whole Saturday. The girl who I spoke with said they couldn’t change it back. It’s only 1:00. Then she was so rude and kept talking over me. Very difficult place to deal with. Would definitely not recommend.

Lisa was very friendly when I went into purchase a washer /Dryer set. She was very fast I was in and out of the store in less than a hour. Also the delivery drivers that mad the delivery. I was called prior to the dropping of my set and once they arrived both drivers was very friendly an d pleasant. They also had on there mask so that was a PLUS for sure.

I went into the winterville NC store and they were extremely helpful and they had me approved for my purchase in less than 30 minutes and I was out the door with a big smile on my face and I can't wait to go back and make another purchase I'd give BADCOCK 50 OUT OF 10 STARS

Horrific experience with overall level of services. In mid May purchased dining table with 6 chairs. Delivery was mid June; deliver was 2 chairs short and I was told chairs were on back order. Since then I have been going round and round with store trying to find out information; when you try calling the store it rings and rings and nobody answers. Have to keep trying for like 30 minutes repeatedly until someone finally answers. Other times I've had to physically drive to the store seeking information. I've been told chairs are back ordered until October and that they are trying to located them in another store. I never receive call back with update, I always have to call and find out information. Finally on Monday when I called (again it took at least 30 minutes of repeatedly calling before phone was answered at store) I was told they'd located the chairs and that they would be at the store on Wednesday and delivered on Thursday.nToday comes; no calls from the store regarding delivery. Same issue again trying to get through, had to call and called repeatedly for over 30 minutes before anyone answers the phone. And then what do I learn? Chairs never arrived as planned yesterday, thus no delivery today. Could anyone have called me yesterday to tell me this so that I did not take today off from work for nothing?nThe product itself is good. The customer experience, lack of communication and lack of response is absolutely horrific, worst I have ever experienced from any business. Never once in this entire process have they called or reached out with any update or anything, the only time I find out any information is when I go through the effort of getting in touch with them.