Ashley HomeStore

Ten days ago I was at the store located in Arden, NC. I would rate the sales team a 3. They were a little lazy on that Friday night. Nonetheless I purchased 2 Queen mattresses and 2 foundations that night. I explained that we were from out of town and we would need to make sure we could be there for delivery even though they said they could deliver the following Tuesday. But we pushed it up further to the following Monday. They stated they usually didn’t deliver on Monday but there must be a lot of deliveries so they had opened up the Monday delivery time. So we drove back here on the Sunday before the scheduled delivery. On Monday morning (supposedly delivery day) at 7:36 am we got an email that said we were scheduled for Tuesday between 9-12. Being that we run a business we had not planned to be here more than 24 hours. The store nor anyone at Ashley’s said they could not do anything about the Monday delivery date. We would have to wait until Tuesday. To me it is unacceptable that 10 days ago this store scheduled a day and a time and then made no attempt to the customer about a problem in day and time ofnDelivery. I understand that things happen but it doesn’t take much to reach out to the customer and talk with them to see what the possibilities of delivery might be. They had no concerns for me as customer. BUYER BEWARE. They don’t take care of their customers!!

Very good mid-range furniture with lots of choices! Not the cheap-built stuff, like at Ikea or Rooms to Go. Good long-term Warranties and Guarantees, too! They always have something that I really want, and the salespeople are attentive and on spot, with knowledge of their products! This makes it my favorite place to shop!

Came in looking to furnish my newly built home. I was greeted by Cory and was truly impressed. He was exceptionally helpful and his professional advice helped make the processes of picking the right items easy and effortless. Also they have an extensive mattress selection so this turned into a one stop place for all my needs!

I do not want a response back from you all... Ashley Furniture should have fixed the problem the very first time a call was made to Customer service. .... it’s called Customer service... definition is that you fix and do whatever your client’s need that will make them happy...I would think you would want them to keep returning for more purchases ... You all LACK Customer Service. Your client’s spent lots of money... Client’s should be excited to receive their items or furniture. NOT.... Very disappointed with management!!!!

I wish I could give this place 0 stars. Never buy from Ashley Furniture. For one, the rep told me the bedroom set I was getting was the highest quality they have. Okay, well it was delivered and already chipped and dented on the foot board. When I mentioned it the very next day they said since my husband did not see it at the time of delivery they are not required to replace it. This is my $3700 bedroom set. Not to mention they took pictures once it was put together and the lady on the phone said you could clearly see the damage in the photo and said the delivery men should have realized it, however that still did not warrant them to replace the piece. Onto the next issue, I have still not received my couch yet and we are working on 2 months now. Onto the third issue, they have over charged me $900. My receipt from the store has one value that was financed and their credit card company has a value $900 more than my receipt. This issue is a whole other headache. This entire purchase has been a headache for very expensive for horrible customer service and horrible quality furniture. Save yourself the time and effort and do not buy from Ashely Furniture.