Wells Wayside Furniture

If I ever receive the custom Basset furniture I paid a fortune for, I’m hoping the quality is so amazing it makes up for the lack of customer service and common courtesy. Was told, at the time of purchase, November 2020, due to COVID delivery would be 8-10 weeks. Fine. Things are crazy right now. However, 11.5 weeks later I had to call to ask about ETA. I was told they’d have to check and would call me back. 5 hours later, just before closing time, I had to call back. I was told then, they had just discovered there was no news about my furniture; they would have to call the manufacturer Monday and would definitely call me then. You guessed it, no call Monday. I called back Tuesday. They just found out the furniture is ready, but was headed to a warehouse to wait, likely for them to ship the cheapest possible way, and hopefully that would ONLY be two to three more weeks. Hoping this warehouse isn’t inhabited by bugs and rats. Guess I’ll be calling back soon because I’m confident no one is concerned about my satisfaction after I paid them.nDefinitely would not recommend if you expect good customer service.

We bought leather sofa and recliner ~ great customer service and delivery service. They were prompt and care was taken so as not to damage on entering home. We’re enjoying our new seating and couldn’t be happier with it.nWe’ll definitely return when in need of other home furnishings.

Great sales staff, always strive for a satisfied customer. Truly a terrific neighbor hood store.

We went to try out Flexsteel recliners and they had an excellent selection. Jim was helpful and attentive, answering our questions about fabrics, special order, and delivery times. We placed the order with a modest downpayment and 7 weeks later the chair arrived. Beautiful and extremely comfortable!

Very friendly, knowledgeable staff. We were able to browse the entire store comfortably and take our time deciding. Excellent for creating your own furniture pieces or buying off of the floor! We love shopping here. Quality furniture that will last!