U-Haul Moving & Storage of Downtown Hickory

Beware! Use another uhaul location! After CONFIRMING the night before my pick up time for a uhaul with this location to my ultimate shock- the next morning this location was closed! A sign on the door saying closed due to personnel shortages and referring to another uhaul rental location in Hickory. Of course, the uhaul 1-800 wasn’t aware, the referred to location wasn’t aware and I was told there were no available rentals. ( and there were a parking lot full of trucks at this closed location).nI had movers scheduled in 1hr and in a panic. Then Steve at the 311 Hwy 70 location created a miracle and got me a truck! He and his location were AWESOME and saved the day!

I was given the options on my rental to move out of town and decided to get a rental at that locations as well. Aresha provided me option/prices on different trucks. I was overall satisfied clean unit and the truck clean and excellent customer service. The process was smooth.

I reserved a Uhaul a week ago for 7am today. It’s 7:30 and they still aren’t even open. I was given no notice and am unable to contact them. Huge waste of my time during my moving day.nnEDIT: The store called me back and after I told them I had gone to another Uhaul location, she hung up on me! I cannot believe it.nUhaul Moving and Storage of West Hickory will get our business from now on. Their customer service was impeccable.

Worst customer service experience. Aresha Mclean is the rudest incompetent person i have ever encountered. She is unprofessional,emotional and cant do her job properly. I rented a uhaul truck and uhaul storage. She claimed she could not find my reservation. After an hour she finally reserved the unit and told me she would be in contact with her cellphone. I never got the call or text. I arrived later that day to find out my unit did not have the companys lock removed. I contacted customer service was on hold for an hour finally got in touch with Benita who contacted Aresha . Aresha said she had a busy day and forgot to remove lock. My family and i were standing outside uhaul for over two houra with a two month old baby, a two year old, a 6 year old and a 15 year old waiting for Aresha to remove the lock that should have been removed hours ago. Aresha never arrived. She sent her mother (Renee) who did not know how to open the unit and took 3 trips to office and calling Aresha. Once Renee got the correct key she then could not open the door due to it being jammed. When the door was finally opened we loaded our things in the unit. I contacted Aresha upon completing the loading and asked what to do with the truck and she said i didnt have to do anything. I was mentally and physically exhausted and decided to deal with it the next day. The next day i called to find out how to again return the truck . Aresha was again rude and stated i needed to return to that location only. When i arrived she was again rude and upset because i had contacted customer service. I finally was able to get my key activated and the truck returned safe and sound. Aresha has made threats and stated she was emotionally unstable and lost custody of her child and is constantly getting into arguments with her customers. Aresha stated she works over 80 hours a week because no employees want to work with her. The unit was clean but the customer service was awful.

Worst customer service experience. Aresha Mclean is the rudest incompetent person i have ever encountered. She is unprofessional,emotional and cant do her job properly. I rented a uhaul truck and uhaul storage. She claimed she could not find my reservation. After an hour she finally reserved the unit and told me she would be in contact with her cellphone. I never got the call or text. I arrived later that day to find out my unit did not have the companys lock removed. I contacted customer service was on hold for an hour finally got in touch with Benita who contacted Aresha . Aresha said she had a busy day and forgot to remove lock. My family and i were standing outside uhaul for over two houra with a two month old baby, a two year old, a 6 year old and a 15 year old waiting for Aresha to remove the lock that should have been removed hours ago. Aresha never arrived. She sent her mother (Renee) who did not know how to open the unit and took 3 trips to office and calling Aresha. Once Renee got the correct key she then could not open the door due to it being jammed. When the door was finally opened we loaded our things in the unit. I contacted Aresha upon completing the loading and asked what to do with the truck and she said i didnt have to do anything. I was mentally and physically exhausted and decided to deal with it the next day. The next day i called to find out how to again return the truck . Aresha was again rude and stated i needed to return to that location only. When i arrived she was again rude and upset because i had contacted customer service. I finally was able to get my key activated and the truck returned safe and sound. Aresha has made threats and stated she was emotionally unstable and lost custody of her child and is constantly getting into arguments with her customers. Aresha stated she works over 80 hours a week because no employees want to work with her. The unit was clean but the customer service was awful. Worst service ive ever experienced.