Crate and Barrel

It’s Saturday 11/14, earlier this week we made an appointment for 12:30 with a sales rep. We drove 90 miles and arrived 30 minutes early. The saleswoman we made the appointment with never showed up and when we asked management and other salespeople for help we were just told “sorry, it’s a Saturday”. Well we were about to spend $10,000 to furnish our whole kitchen and living room. Sure it would have been a nice commission for someone. Oh well, we will just have to take our cash elsewhere.

My husband and I are building a new home, so I thought it would be a great idea to make an online appointment for a design consultation. We live 90 minutes from this location but were super excited at the thought to work with someone on planning for our new home. I showed up for my appointment and told the person at the front register that I was there for an appointment that I scheduled online. She asked who I made the appointment with and I stated that my reservation didn't specify a person. She called upstairs and told me to go upstairs to the furniture department and someone would be there to help me. After 10 minutes of looking around for someone, I finally located a very nice gentleman who told me that the person I was working with was just finishing up with someone else and would be with me soon. Fine, I totally understand that. After 35 more minutes of just sitting no one had still come to work with me. My appointment time was from 12:30-1:15. At 1:10, I finally stopped an associate who was with someone else to ask her if the person I was to work with was around. I explained my situation and she stated that the online appointments are not a great way to arrange an appointment. Ummmm what?? If that is the case then why have them. Anyways, I told her okay and that I would go ahead and just place an order online for what I needed. She immediately told me that she could help me in a few minutes, but I said that I was ready to leave since I had already waited 45 minutes for my schedule appointment. After more conversation she said well with COVID and the fact that its a Saturday this stuff happens. I totally get that if I didn't have an appointment but I did. She did offer to do a virtual design with me, but after my experience I will not be doing that. I was looking so forward to this. Instead I came back home and went to a local furniture store where I was greeted immediately at the door and asked what I needed help with. Yes it was just as busy as Crate and Barrel, but someone still found time to work with me. I am sorry, but for the cost, Crate and Barrel you need to up your customer service game. This is just unacceptable for the price you charge to have your name on something.

My first time in the store. Very nice and clean although when I went to check out they was an older lady that checked me out. I didnt like the fact that she threw my change on the counter. I put the money in her hand she could have been a little more courteous and not so rude.

Super helpful staff. I went in looking for a meat tenderizer and didn't see one on the floor. However, the sales person was able to locate one in the back for me!

Spent $8,000 on furniture here in the past 2 months and tried to return something to the store today, drove an hour in the rain, round trip, with 3 antsy young kids to be told that I have to call to schedule for them to come pick it up, since it was delivered. The original delivery process did not go smoothly at all, either. They agreed to give 30 minutes notice, but then gave 10. The driver said if I wasn't there in 5 minutes they had to leave. I have 2 more deliveries in queue, including a custom made piece that I will be cancelling.