west elm

Online delivery times are misleading. We have been waiting months for our separate orders. Within weeks of a delivery date, a new date (weeks later) is given. Otherwise reasonably priced, nice looking, but cheaply built furniture.

My wife and I bought a gray couch, staff was good i did not need any help i was just checking out the couch we knew what we wanted.. so we bought it.... $843 not very expensive couch, but I would have liked the quality of this piece to be better than ikea. But now 3 months into it, it looks like we might want to start looking into another couch.. and spend a little bit more money for something good..

Worst experience and customer experience. Ordered marble table and two chairs and bench. Took over three months to get table and two chairs, table was cracked. The delivery men refused to unpack and assemble despite paying for that service. Then I called to report the crack and found out that someone at west Elm canceled the custom bench order. No clue when that will be here. Then I asked to order the larger table based on the delivery and was told I have to put in another order and table is in delay for another 8 weeks. Total nightmare no customer service rep has anything but sorry to say. Super frustrating. Won't ever order from here again. I cannot believe this is a popular store.

Cute furniture, but expensive and very slow (and misleading) delivery times that change whenever the expected delivery date approaches. Edited to say, still waiting: delivery will be at least a month past the date they told me.

Nice clean store,great ideas on decorating your home!!