Birch Botanical Spa

I am writing a review just having returned from a spa treatment done by Jayme. As I reflect, I am grateful for the transformative experience my skin has gone through since starting spa treatments in November of 2020. I deal with sensitive, hormonal and cystic acne prone skin and from the very first treatment, Jayme knew exactly what my skin needed. She is able to match your unique skin needs with the natural products and mixtures that perform best, days and even weeks after. She is a wealth of knowledge too. Not only does she provide excellent spa treatments but also advice on what may be missing in your skin routine. And to top it off she makes from scratch holistic products and treatments each month for the seasonal/membership kits.nnEvery part of the experience is pure bliss. Working a 10-12 hour job in front of a screen can be exhausting and I always look forward to the day each month where I get to come into a dedicated relaxing and positive energy space to receive an enhanced skin facial. I know during the 90 minutes my skin is being well cared for but I am also treated like a close friend. This is by far the best holistic spa in St. Charles! I will continue to recommend this spa to friends, coworkers, and family. So happy to have found Jayme and Birch Botanical Spa!

I have had two really wonderful spa experiences with Jayme. She remembers me and my family and asks questions about them before the visit. My skin reacted poorly to some products and Jayme helped me to swap them out free of charge even though they had been used.nJayme's touch is tender and caring and I always come away from a treatment feeling encouraged, lighter, and more confident.

I had a facial with Brooke recently and it was fantastic! The space was clean and very peaceful. All of the products felt and smelled fantastic. Brooke really took the time to understand and address my skin concerns and chose specific products for use based on my skin's needs. The facial was very relaxing and she explained everything that she was doing really well. Immediately afterwards my skin felt fresh, smooth and firm.nI highly recommend Birch Botanical Spa to anyone looking to address any skin concerns and for a little pampering.

I had a Divine Rejuvenation Energy facial with Boorke. It was SO relaxing! I loved it! My skin and feet feel amazing! I will definitely be returning.

This business should show more empathy. I booked late within the previous day before my scheduled appointment, so there was no way possible for me to make a proper cancellation according to their policy. Which only accommodates people who schedule outside of a 24 hour grace period. If a business is going to allow cancellations, it would be helpful if they also considered people who don’t have a full 24 hours to cancel because they booked within the same 24 hours as the appointment. As excited as I was to become a new client, I no longer am because I see this business seems ONLY to be money-driven. That's coming from another business owner who provides physical services to other humans beings. Humans cannot control everything, especially when it comes to children. Uncontrollable events do happen! I don't think charging the full price of a service for an emergency cancellation is appropriate, especially when there's no proper way for a person who booked within the same 24 hours to cancel at all.