Aaron's

Always excellent customer service! Would recommend to everyone in the area

We went into this store to purchase a reclining sofa June 3. Both employees were very helpful. We were in and out in 30 minutes. 3 days later, Saturday June 6, the sofa was delivered to us. One of the delivery men, we did not catch his name, complained that we were on the 3rd floor. He let the other delivery guy do all the work. Couch gets into our apartment and we realize after they left that one side was broken and would not recline. We call the store and they tell us that someone will be out Monday June 8 to fix it. Conroy came by Monday to fix it himself because the person who was supposed to come repair had called off that day. It needed a piece welded on so he said they would call us with another sofa to be delivered. Wednesday June 10 rolls around and my husband called to see about the other sofa. They said they would pick up the broken one Saturday June 13 and replace it with a new one. Saturday comes and they deliver another sofa but it was even more broken than the first, had red finger nail polish on it, and was covered in sticky food and food crumbs. We call today, June 15, and Jason the Regional Manager took care of our refund and super apologized for what happened. I am giving this review two stars because of how helpful Conroy and Jason were. A+ for both Conroy and Jason.

After months of waiting for my cushions to be replaced, I finally recieved another set! Konroy and another associate just delivered it and it's beautiful! Thanks to Jason (The district manager) and his team, I am 100% satisfied. I was able to exchange my previous set, which was in bad shape for a much better quality one. Jason, David( The store manager), and their team is all about customer satisfaction!

Bad business

Total waste of my time and money. Went in for a new fridge they delivered me a broke fridge that someone returned to them told my husband they would upgrade the fridge we originally went in for just to deliver me another used fridge with no drawers or shelves it after leaking water from my front door to my kitchen acted as if he didn’t care about the missing pieces for fridge. After asking why are we getting used refrigerators he says my husband wanted a temp fridge bc we we getting OUR fridge fixed when we never had a fridge to begin with told them pick the fridge back up two days ago and it’s still in my kitchen and they told my husband we couldn’t even get out $25 deposit back when we didn’t get anything but a broke down fridge and another used fridge with missing pieces WISH I COULD GIVE ZERO STARS!!