Ashley HomeStore

My husband and I are very pleased with our salesperson Raja Khan. Made sure we knew of all the different options we had to choose from. This man is the mattress king! Very thankful for him helping us out on our first Ashley Furniture purchase. He’s got a great attitude and will highly recommend him to friends and family!

Absolutely the fastest time ever to get a piece of furniture in my life, awesome experience. They introduce themselves as we walked in, they let us shop, we picked out what we wanted, sales guy wrote the order up, we ordered & got our pizza, signed paperwork and we were on the way home, all in less than 40 minutes. Thank you so much, ASHLEY furniture.

The staff inside didn’t make an effort to make us feel like they wanted our business and they have no clue what good customer service is. Every question I asked was promptly answered with “no, we can’t do that”. That’s literally the opposite of customer service. I asked to speak to a manager and I wasn’t even able to do that. And on top of that our furniture was delivered 4 hours late. I took an entire day off work so that I could be there for the delivery but that’s what happens when you do business with these snakes.

The salesman was very helpful and made shopping for our recliners enjoyable. We picked up the two recliners and that's where the issues started. On one of the recliners, there was a piece floating around in the box. Note to others: DO NOT accept the piece of furniture, insist on waiting until a new piece is ordered for you. The man working the dock insisted he's worked there for years and never has seen that piece before and that it wasn't from the recliner. We got them home and the one with the floating piece, unsurprisingly, is faulty. The recliner that has the issue is uncomfortable, leans forward, clunks, and feels off kilter. The other recliner is great. I've been dealing with the repair team for 5 months and have still not gotten a tech to actually come to my home to repair it. This is unacceptable in my opinion and the recliner was garbage when we brought it through the door. Repair department has cancelled my appointment on me twice claiming they never got my reply and I have text proof that shows otherwise. I'm waiting for them to push me off so long that the warranty runs out and they will no longer help me. I'm very certain that's the game here. We were happy with the sales and would have been happy to continue to shop there, but I'm over it at this point and it will take a lot of amazing customer service from this moment on to win back my business. Not sure that is something they can accomplish.

Love my Bolzano recliner. Good salesman, excellent delivery guys. Just wished my salesman asked if I lived on the first or second floor. Good thing I live on the first floor, otherwise I would have had a helluva time getting up my self.