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T-Mobile

15600 W National Ave #3, New Berlin, WI 53151, USA

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Detailed Information

Place Types Electronics store
Address 15600 W National Ave #3, New Berlin, WI 53151, USA
Coordinate 42.9764638,-88.1091171
Website https://www.t-mobile.com/store-locator/wi/new-berlin/national-m
Rating 4.1
Compound Code XVGR+H9 New Berlin, WI, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Al Adel (12/06/2020)

Today I came into the store just to get a new screen protector, but Cameron very helpfully let me know of good deal for my old iPhone. He was very helpful & informative and I ended up walking out with new iPhone 12 and $500 for my old X! Wonderful experience, glad I’m set up for next few yrs.!

Nina Sincere (11/27/2020)

Do not let Cameron, the sales representative ever help you at this location. After 3 times of meeting with Cameron about upgrading our phones, he has lied to us or has changed his story. Guaranteed us our phones got ordered and they never showed up. Went in to see what was going on and they were never even ordered. My Mom even got charged $126.01 by a 5G network that was going towards our new phones “he ordered”. When filed a complaint to customer service, he completely denied taking care of us, and basically accused my Mom and I of, “lying” and threw us under the bus. This guy is beyond unprofessional and has horrible customer service skills. This is the worst customer service I have ever received and someone like him should not be trusted to help out any T-Mobile customer.

Jake Mueller (11/02/2019)

I went in to switch from Verizon and Kelsey and Sam were fantastic. We had a weird situation going on due to my mom coming on my plan and her living in Florida. The T-Mobile down there was less than helpful to my mom and this store went above and beyond for us. Also a shout-out to Skylar for dealing with them as well. You guys rock!

MV Sekhar (09/03/2019)

I switched from Verizon to T mobile on promotion.I got my SIM cards by mail and very hard time to port my numbers through customer service and stores around my house . I must have spent almost 10 hrs all together. Finally I thought of giving up of porting and stay with Verizon. As a final attempt I called this store and they have politely asked me to stop by their store to solve my issue . There they made straighten things less then a hour and cleared all the mess that was created by previous. They are just awesome and recommend go to this stores for any T mobile needs

Paul Schmidbauer (09/10/2019)

I've actually been coming to this location for a number of years. In fact there are two locations closer to my home but I've always had good service here. Until the past 5 days. It's become evident to me to that if all you need is a straight forward transaction they can handle it. Anything more complicated and the incompetence becomes apparent. In order to keep this short my wife and I were to two different T-Mobile locations four times in 4 days and I was still supposed to receive a phone call yesterday to resolve an issue which we never received. In the end you when it gets complicated you get the runaround and the typical customer service lies when they don't want to deal with you anymore. Furthermore, it looks as though I'll be making my fifth trip to T-Mobile today.

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