Sam's Club

Products were relatively easy to find, but prices were difficult to locate.

I purchased a shower head that had a price tag of 35.99 on the shelf. After checking out at the register, I noticed it was listed as 49.99 on the receipt. I showed the lady at the door and she told me to go to member services to get this adjusted. I returned to the shef to find that there were two tags in two bays of the store. So, one bay was priced correctly and one was not. The lady at the door said that they should have pulled the tag and I agreed. Members services refused to adjust the price, so I asked to speak to a manager. Patrick the manager came and refused to adjust the price, telling me that anyone can come along a move the tags around. He also stated that the tag has a description on it. I told Patrick that I was going to call a complaint in and he stated that they cannot tell the store what to do. I called the member services corporate number and explained what happened. They corrected the situation and they are going to follow up with the store. Please do not listen to managers when they do not do what is right. Please do not listen to managers when they do not deliver good customer service. It is sad this could not be resolved at the store level and shows poor management and lack of training. This store fails to deliver on customer service and I encourage you as a customer to elevate issues to corporate that they turn a blind eye to.

Excellent customer service, very timely and courtesy.

Same as always. Most checkouts are now self-serve. Nothing new and wonderful. They're gradually getting stock back on things like sanitizer. And now have bathroom products

Great prices friendly staff. Only thing they don't sell wine on Sunday,ud83dude25