AT&T Store

I would not recommend wasting your time at this AT&T location. A week ago, I purchased a new iPhone 12 at this location only to discover the phone did not work. I brought the phone back to the store and they agreed the product was defective but could not replace the phone without a manager present and told me to return the next day. I returned the next morning and management said they did not have the same model, size, and color phone in stock so I was told I should call around to other AT&T locations to locate a phone that I could trade my device in for. All other locations told me they would not replace the device without me paying a restocking fee since I did not purchase the device from that location. The associates I spoke to on the phone told me to call back to the original location to have them order me the correct phone and that it should arrive in 2 or 3 days. I called this store back and they told me they would not order me a new phone and that I needed to go to an Apple store to replace my defective device. I called the nearest Apple store to see if they had my model in stock and they said they could not give out stock information and that I would need to make an appointment and just hope they had the right phone available when I arrived. They suggested I contact national AT&T support. National AT&T support told me that the original AT&T store should have replaced the device for me and told me they could order me a replacement but that it would be shipped back to the original store and would take 5-7 business days. I did not want to drive back to this AT&T store for the fourth time, so they told me to call back Apple once again and have Apple ship the phone to my address. So 3 days after purchasing the phone from this AT&T location and 3.5 hours of phone calls later, I dropped my defective device off at a UPS location to be sent to Apple. A week after purchasing the device from this location I still do not have a working phone. I am appalled that this AT&T would refuse to simply order me the correct device and would make replacing the device entirely my responsibility, especially because I just switched from Verizon to AT&T when I purchased the phone. I regret making the switch and I regret doing business at this AT&T store. The manager even took down my number and said he would contact me when they got a new phone shipment in but I have not heard back from him. The only employee who was helpful at this location was the man who originally sold me the device; it was not his fault the phone did not work. Everyone I have spoke to since then has outright refused to help me in replacing the defective device. Do not go to this AT&T location. They will not stand behind their products, even when those products cost hundreds of dollars.

Greeted when I entered store. Quick and attentive service with all questions answered in detail needed. Upgraded phone, in and out in just under 25 minutes. Great experience until a few days later. Found out I was signed up for a $15 a month insurance program and charged an $30 upgrade fee, neither of which I was told about. I even asked if there would be any other charges other than the monthly charge for the phone. Now to fix it I was on with a customer service rep for 25 minutes. She then sends me to the Loyalty Department and I’ve been holding for 22 minutes. Problem still not fully fixed. Guess I’m looking at over an hour to fix a problem I didn’t create!!!

The young AT&T employee at this location was VERY patient with this “technologically challenged” 59 year old. Every customer that came in was taken care of quickly and he politely answered any and all questions that any of us had. He was especially nice to this single senior gentleman that obviously wanted to talk. A lot of “young’uns” would not have been so patient with a garrulous elderly man. I just recently switched from Verizon to AT&T and I am so glad to have stopped in THIS store so I could be helped by THIS young man! His momma ought to be PROUD of him!

I just left the store about 10 minutes ago as soon as I walked in the first thing the salesman said is the person in here is my last customer I won't be seeing anybody else little did he know I only needed 2 minutes to buy two screen protectors he was so lazy that he didn't even ask what I needed now this store will never see a dime from me. management should think about retraining or replacing the curly hair individual with the glasses that worked on the night of March 4th!

Bought a charging cord on January 9, 2021 from the Tucker Georgia AT&T store PN24. While on road trip January 13, 2021, the cord wasn’t working consistently. I was taking the cord out to check my phone and the pin stayed in the phone port without the cord! What? It was poorly constructed.nnUpon returning from trip on January 20, 2021, I brought it in the next day (yesterday) for a replacement only to be rebuffed because agent said I broke it. Unbelievable! There is an AT&T logo on cord. Don’t waste your money and definitely do not purchase from this store. Customer NO service. AT&T product repair center will be hearing about this. And some corporate executive(s) about customer service as well.