Mattress Firm Decatur

Nick is amazing! He is very helpful, knowledgeable, professional and fun to work with. He listened to what we wanted and was extremely patient as we decided what to do. Nick is the reason we went ahead and purchased from Mattress Firm. I will recommend people to him specifically. Thanks again Nick for making this a fun, easy and pleasurable purchase.

Staff was helpful, informative but not pushy. I was in the market for a new pillow & I found one I liked (the Purple; made in US). Wished they had s little more variety but overall good options—and I liked shopping locally!

Keondra was awesome. He sat me straight. He took his time to explain to me all the features of the brand name they had and he also had me to sit on the beds and allowed me to feel the difference in each mattress. He was very patient and informative. I recommend him any day . My experience was great . He deserves a bonus.

I purchased a mattress on 7/4/20. The buying experience was fine. However, I called to change my delivery date which started an ordeal. The store would not pick up the phone nor was I able to leave a voicemail. I reluctantly called customer service and was on hold for over 4 hours trying to reach anyone who was helpful. I spoke to multiple people who said I couldn’t change the delivery date and I had to call the store. I explained the scenario. Their response was well, I guess you’ll have to go to the store to ask the sales person why they aren’t picking up the phone. By the time I reached the next representative, 4 hours later, I told her to just cancel the order. Two days later an area manager called to fix the situation and offered a discount. I took it, but looking back I shouldn’t have. The sales representative also said that free pillows would be included for the lack of customer service, but those did not arrive with the mattress. I followed up on it as well and I was left with no answer. After 2 or so months on the mattress I decided to return it as I was not sleeping well at all. I emailed the area manager I had spoke to. Two and a half weeks go by and I haven’t heard a thing. I give up and reach out to customer service again. They said they’d get me in contact with the area manager or the area managers boss. Then on 9/28/20 I received a call from the area manager saying the mattress will be picked up at no charge or restocking fee, and fully refunded. We discussed pick up dates and I was told I’d receive a call back the same day to confirm the date. Well now it is 10/12/20, 2 weeks later and no pick up date has been arranged and no one has called me back. This entire process has been frustrating. I’d recommend shopping somewhere else unless of you have absolutely zero intentions of returning or exchanging the mattress or contacting customer service.

I can’t say enough about the superb experience I had here! These guys are so professional here!’ Anika was great! Very informative! Alaysha was a sweetheart as well. Ron helped with the stacking the mattress on the hood of my truck, he was so helpful and kind!’ I had to return two days later and Kiondrae was so kind and helpful , so my cousin decided to purchase a mattress with a adjustable base. I have never experienced a store where ALL of the employees were so helpful and professional! I will refer everyone to this location. ALL OF THESE EMPLOYEES DESERVE A PROMOTION!!!