Onyx Consulting, Inc.

I approached Onyx consulting for a few reasons. Brandon was extremly professional on the phone and friendly. Charles was very friendly and kind as well at the front.n1. They have vast knowledge about the products.n2. They are willing to go the extra mile to figure out how to best serve you.n3. They are honest in their apprach to what is wrong.n4. They comunicate efficiently.nnThank you Brandon and Charles for being great servant leaders.

They very happily checked out my Macbook Air that wouldn't turn on and charged it for a little bit using their charger. To my surprise, it turned on immediately. Then, when I got home and used my own charger, which I had been trying before, it continued to charge my laptop?? I'm not sure what happened, but I thought I would have needed to get a new charger. Luckily, they didn't charge me, even though I felt like I wasted their time on something so simple ud83dude10 Everyone was very nice, and one of the guys got me some help after standing at the stairs for a while. Please be aware that they only let one person on the second floor, so be courteous as to not cut anyone, like I had happen to me ud83dude10nnThank you Onyx Consulting for saving me from hating Apple less and almost buying an entirely new laptop because I thought the battery was dead! ud83dude2dud83dudc9a

i talked to charles today about keyboard repair. what a patient, kind and knowledgeable man! thank you sir! andreas dopheide

Everyone at Onyx was incredibly helpful when I came in with my 2013 MacBook Air that would not turn on. I ended up purchasing a new computer as I needed it faster than the repairs could be accomplished, but I experienced a ton of computer problems after agreeing to a data transfer from my old MacBook Air, to my brand new MacBook Pro 2019. Most notably, while working the Apple Support on a Bluetooth connectivity issue for this computer, the specialist and I discovered that I had 12 viruses -- I had only used the computer for basic web-browsing and decided that it was unlikely that any viruses would have been downloaded from my typical websites, and therefore were likely left behind from the data transfer process. I eventually had to factory reset my computer anyway.

Computer troubles, whether affecting a beloved gaming rig or a vital work computer, are some of the most unpleasant technology troubles one can have. It is for this reason that I was so appreciative of the friendly assistance and exceptional service offered by Onyx Consulting.nnImmediately upon arrival, I was greeted by the general manager, who listened attentively as I explained my issues and made recommendations and suggestions based on what I had told him. He gave his frank assessment and made it very clear what the likely timeline and potential costs or issues for the repair might be. He was completely upfront and honest from start to finish.nnI was very happy to learn that Onyx offers an expedited service fee, in exchange for which one is guaranteed that a technician will begin diagnosing the computer within two hours, although it usually happens even faster: I was fortunate enough to have a technician be able to look at my computer within about 10 minutes. This service only means that diagnostic work will begin as soon as possible, but it was well worth the cost to have an idea of what the problem was as soon as possible.nnThe technician who handled my actual evaluation and repair was exceptional. He kept me informed on every step of the process and ensured that I was aware of the work he was doing. He was fastidious and attentive to every detail, ensuring that he knew exactly what problems I was having so that he could fix them. He also offered suggestions for the future and things to keep in mind moving forward.nnBy bringing my computer in early in the morning and taking advantage of the expedited diagnostic fee, I was actually able to get my computer back that same day. Obviously this sort of timely turn around isn't possible for all problems, but I was extremely impressed by the efficiency displayed by Onyx and the quality of the work they did.nnI highly recommend Onyx Consulting for all of your PC or Mac needs. My issue was for a personal device, but if I needed regular computer service as a business owner, I would highly consider Onyx Consulting. They offer superlative service and courteous attention at extremely fair prices.nnI would like to personally thank Steve Bullock and Cameron for all of their wonderful assistance.