Badcock Home Furniture &more

I absolutely love the DeLand Badcock service team. They are personable, professional, and ready to give every customer, no matter their perceived status, a great experience. I'm always satisfied with my purchases, large and small. If you want the real customer experience, stop by the DeLand store. It will easily become your one stop for your home's decor.

I am currently going through a divorce at the moment. I needed something quick and easy and didn’t have time for a lot of shopping around. I was told by a friend to go check out Badcock for their fair prices and financing that would actually help my credit score. I visited the DeLand store and wasn’t just greeted by staff members, but one of the branch owners. She was very nice and forward allowing me to pick out what I wanted within my budget range. It was as easy as cutting butter, I picked out my set and bedding, paid and back out the door in under an hour. So thank you guys for your service. You have gained one more lifetime loyal customer.nnDeLand, FLnJ. Fogle

So I would not recommend buying anything from this store. First of all, the woman that speaks with you is extremely rude. (possibly the owner's wife). and Greg is argumenitive. their customer service skills are way below expectation for the Badcock name. Really my wife purchased a chair that had broke in a couple of months which we had a warranty for and had got another chair that we had to go retrieve after paying the what seemed to be exploited delivery fee. but ok whatever. then after a few months, the second chair stopped working. they sent delivery drivers out to inspect. unknown what their level of training in furniture repair or furniture building is. who also had nothing good to say about their own company. If I could give a negative star rating for the customer service rating I would. then they want to blame everything on us for mopping our floor. they stated it got wet and burned up the power module or something. and I am assuming in some fine print it says not covered. this was somewhere around a thousand dollar chair. that is inoperable. so my suggestion is don't buy from them. 2 don't pay extra for the warranty. and don't try to communicate because the customer is wrong. then I was threatened if I posted this feedback (my freedom of speech)that they would not look into the part. then had the nerve to ask why I was even speaking if the account was my wife's. (because she is timid and taken advantage of) you would be better off buying a $200 chair from Walmart.. just glad I learned this before purchasing the bedroom set I was planning on. buyer beware!!! this is my honest opinion. Please read the badcock motto copied and pasted below.nnThe Badcock motto has always beenn“We will treat you right.” We want younas a customer for life and will work hardnto earn your ongoing trust by properlynadministering the Protect It plan. Whennproducts do not function properly andnrequire service, this can be a frustratingntime. Badcock is committed to making ansatisfactory customer experience for you.nnSo I am reading through my protect it plan we purchased and states. All repairs and service will be conducted by an authorized service tech.well a delivery driver showed up and made the assumption of what's wrong. I am contacting the protection plan myself will keep you updated.nnNext step if not resolved is contact BBB.nn***UPDATE*** so i contacted the main office and they advised me i was still under my 1 year factory warranty and would call the local store which she did while i was on hold and advised me that the store had ordered the parts on saturday.still have not heard from them since.nn****Second update****nSo after speaking with corporate office they had contacted the local store and said the chair would be fixed and that the parts were ordered after waiting a few weeks contacted them again and they said it could be months and months for the parts to come then within a couple of days they called and set up a time to come out and fix the chair the date was scheduled for the 26 between 1030 and 12 however it's on me that I had to go to the hospital and have some treatment done due to just being discharged after 6 days. The owner Greg and his wife were very nasty about it apology I apologized for not have being there and asked to reschedule they initially said absolutely not they were not rescheduling they were going to lead the parts on the front porch and I guess that meant I could do with it what I wanted. Had to call corporate again and they set up a date March 12 for them to come back out and fix the chair I am at my wits end with the amount or inadequate customer service skills from this badcock store I am now going to contact the Better Business Bureau because they have no sympathy or no compassion for somebody who is dealing with a 29 year old daughter who's fighting and battling cancer and 83 Father who is also dying of lung cancer in happens to have to have medical treatment I admit it was my mistake I forgot to put in my calendar and I apologized. However had to get corporate involved again.

My husband and I stopped in the Deland showroom in search of a sectional. The salesman, Keith, was extremely helpful. We knew exactly what we were looking for and he was very accommodating. He handled our transaction quickly and professionally. We are so pleased and cannot wait for the delivery of our new sectional.

Very kind sales peoplenHaven't received my couch yetnVery comfortable in the store