Sur La Table

We had taken a cooking class a couple years ago here and loved it but it was when I called back two years later to get the recipe from that class was where the service was amazing. They took the time to go back into their archives to find the specific recipe of the class we took and email it to me. I know it was no easy task for them to locate it but was very appreciative.

I bought a Jura z8 coffee machine from here and the customer service was amazing. I called ahead and Devyn made sure to hold the product for me until I got there. James was so nice and went over the product with me before he checked me out and helped carry it to my car. Everyone there was super friendly! They have a bunch of cute and interesting kitchen gadgets that I will definitely be back for !

I took a cooking class on Oct 22, 2020 called A Cozy Autumn Meal with MaryAnnG. I cannot say enough great things about the class and Instructor. It was one the very best cooking classes I have taken, including those I have taken in Italy. I would encourage others to sign up for future cooking classes for a wonderful experience.

Treated horribly by employee named James! Truly terrible experience, will definitely be finding another kitchen store

My wife purchased us a cooking class for my birthday that we were very excited about. We live in Ft. Lauderdale and should take about 20 min to get to the Boca location but we left 35 min before just to be sure to get there in time. While on the way there was a crash on I95 that closed all the northbound lanes of travel which left us stuck on I95 at a standstill for over an hour. Approximately 20 min before the class was about to start we called Sur La Table and informed them of our status and the fact that we would not be able to make the class due to the accident and the fact that I95 was a parking lot. The first employee my wife spoke to immediately stated that they do not offer refunds under any circumstance within 48 hours. My wife did not even ask for or mention a refund at that point so it was off putting. My wife then requested to speak with a manager to discus the issue. The manager who answered rudely stated, as the employee did, that they do not offer refunds. My wife again has yet to even ask for a refund (we really just wanted to reschedule for another class) so this again was off putting. When my wife stated that we just wished to reschedule the manager said that they would not reschedule but they now could offer a 50% refund which is outrageous because we had zero control over the circumstance we were in. When my wife said that 50% was not acceptable the manager said that “that was their policy” and it was “the best she could do” but for some reason gave the National customer service number for Sur La Table. Obviously confused by what was going on we called the customer service number and spoke with a very nice employee. After we told her about our situation she immediately offered a 100% refund and apologized. Unfortunately the very helpful employee who actually knows customer service will not be saving my family or I from ever doing business at any Sur La Tables again in my lifetime. I will also express my opinions to anyone in my social group and colleagues. In a day and age when customer service should be excellent, it does not make sense to try and scam a first time client out of money. I just wish I had more hands to give this more than two thumbs down.