Sprinkles Disney Springs

I was able to order custom message cupcakes for next day delivery to the hotel. Thanks for making the moment special. The cupcakes are best enjoyed the same day. However, the last cupcake was finished a week later and it was still divine. Pricey cupcakes but, You will not be disappointed. It's well worth it!!!

Cupcakes are yummy. The sprinkles is a favorite of ours , its moist and creamy. Some of the cupcakes are overwhelmingly sweet. Theres something for everyone there. Its a fun place to visit. Loads of sugar !

I placed an order for 6 cupcakes for my husband’s birthday with Catherine on the phone. She is literally the definition of a SWEET CUPCAKE. So kind, so warm, very thorough (she went over letter-spelling on the cupcakes, explained how the layout would be, explained how the box would look with a sticker on top, etc) , and overall customer service was absolutely phenomenal. Just wow. This single phone call and customer experience has made my week better. Thank you Catherine! ~Cierra

This is what I experienced at the Disney Springs location this evening. I ordered cupcakes via the mobile app for pick up to avoid waiting in a long line. I had two major surgeries this week and am now in a walking boot and a full arm cast. In the past, the location has had a team member stationed outside so if you had a mobile order you could check in with them and they could go get it for you (as the line can run anywhere from 10-40 min wait depending the day). On my last visit, I was directed to go to the exit doors and go inside to the counter to ask for my order. This evening, clearly, I could not stand for a long period of time. The line stretched outside of sprinkles and down the bridge at Disney springs. There was no team member out front to help direct traffic. My sister and I went to the exit to find the doors locked. A customer walked out and let us in. I went to the counter, as instructed before, and the RUDEST team member YELLED at us that we were supposed to wait in the line (yes, the 40 minute line even though we PRE-ORDERED), and only when we got to the cash register could we pick up our order. I looked at her like she had 5 heads and said do you see these injuries? Why would I order ahead if I could just stand in line? She begrudgingly gave us our order (well, slid it across the counter and the bag fell over and everything toppled out) and walked away. If this is the kind of treatment you expect your staff to give your customers then it is atrocious. What in the world is the point of order ahead if you just intend to have them add to the already long line? That’s poor business structure. Why not put the team member back out front to help navigate the mobile orders? To say I was angry at this service is putting it mildly. I can guarantee me and my family will never return to another sprinkles location, and I will inform ALL of my friends of this treatment and I know none of them will give their business to sprinkles either. I truly hope you correct this issue, or you will continue to lose valuable customers.

❣ufe0fud83euddc1 #ScarlettSuggests ... enjoy a delicious cupcake from sprinkles at Disney springs! Don’t forget to try the cupcake ATM! Also, remember to join the Sprinkles perks program and get the app. Sprinkles has fun and exciting seasonal and monthly specials.