Map
Detailed Information
- Place Types Furniture store
- Address 107 Westward Dr, Miami Springs, FL 33166, USA
- Coordinate 25.821457,-80.2836478
- Website http://www.polywood-furniture.com/
- Rating 2.8
- Compound Code RPC8+HG Miami Springs, FL, USA
Openning hours
- Monday 8:30 AM – 10:00 PM
- Tuesday 8:30 AM – 10:00 PM
- Wednesday 8:30 AM – 10:00 PM
- Thursday 8:30 AM – 10:00 PM
- Friday 8:30 AM – 10:00 PM
- Saturday 8:30 AM – 10:00 PM
- Sunday 8:30 AM – 10:00 PM
Photos
Reviews
I would give a lower rating if possible. Purchased two chaise lounges on 5/3/2020. We also ordered cushions for each. We received the chaise lounges but not the cushions, despite being charged for them. We followed up regularly by email (that was the only option because they shut down their customer service phone lines) and was told repeatedly (at least 3 times) that there was a delay because of COVID-19 and our products would ship in 3-4 weeks. It has bow been over 5 months since we ordered AND PAID for products we did not receive. I requested a phone call by the end of the week via email on 10/5/2020 and did not receive a phone call or even an email back. Effectively, this company has stolen money from me and my family and are refusing to take any ownership of the problem. This isn’t that complicated. You either have the product you still sell on your website or you don’t. If you do, send what we ordered AND PAID for or refund us. Will not do business with this company again and plan on reporting them to the Federal Trade Commission. Abysmal customer service.
Zero Star Customer Service, they shut off phone support during 2020 COVID-19 times. And they are not responding to emails. I received the wrong color, and Polywood the actual manufacturer is in contact with me but unable to contact Polywood-furniture as well... Terrible. Just go to Polywood.com they will price match the prices you see at this site. I didn't know before I bought. Awful service. Polywood.com is great, I love the furniture, just skip out on their distributor polywood-furniture.
I ordered back on May 29th 2020. They said it would take 8 weeks due to covid. After 8 weeks of nothing. I called them and left emails and they never responded. Sometime around August 15 or so I finally got someone to agree to refund me via email. However, I've yet to see a refund hit my credit card. It's now almost October (almost 4 months later) and still can't get a hold of them to get my money back. When they do have chat available ( because they disable it) I am number 178 in the queue. NUMBER 178! After several minutes of waiting they disconnect you from the chat forcing you to leave a message. Which they won't respond to. They are also not answering phones calls. Stay far away from this company. See pictures of queue.
Customer Service has been awful!! Ordered our couch over a month ago and still have not received it nor given a date when it will be delivered. My husband got ahold of them last week saying it will ship today. And I have tried to reach them all week for delivery time. Because we have to drive over 3 hours of where it will be getting delivered... I’ve emailed , chatted on the website and called and literally got NO response. VERY disappointed. I wanted to order more pieces but will go elsewhere.
This place is a SCAM!! Total joke. I called everyday 10x time a day for a week straight to see where my couch is. BECAUSE IT HAS BEEN A MONTH!!! Finally got a hold of someone Friday at 4pm to transfer me to a VM that was FULL!!! I bought on a CC so hopefully I am protected. DO NOT BUY FROM HERE
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