White's Furniture & Accessories

Couldn't figure out how to make the delay time work on my new stove. I called Whites (not having a working computer at that time). Said they would send a tech over between 4-5. I stated I had a party scheduled for 4 o'clock. They immediate sent a gentleman over to help me, and printed out a copy of the manual for me. THAT'S CUSTOMER SERVICE IN SPADS.

I had bought 2 chairs from White's Furniture.. I was not made aware of buying an extended warranty until a week later when their repairman came to make an adjustment. When I called to inquire phone calls were not returned. After the 3rd call I was told it was too late to get an extended warranty. I then spoke with Mr. White who said it could not be done and he was surprised that his top salesperson never discussed it. He said extended warranty would have to be day of sale. That was not true as I checked with the company that sells the extended warranties. I told him I would put on social media my interactions with him and his staff. He said that I was threatening him with this review and I responded I was not and that it would be an honest review of my what I experienced . He then put me on speaker and had a chuckle with staff that I heard when telling him about reviews I would complete. The worse part was that he said he would reprimand the repairman who was just trying to be helpful. Very poor customer service except for their repairman, Josh.

Really helpful staff, not pushy, made me feel like one of the guys

Went to Whites Furniture and had a bad experience let me tell you what happened. My wife & I were looking for a dining room set and was greeted at the door by Bill Monti. We didn't need help, while browsing around found what we wanted, and went to find a sales associate to help us. We found Sherrita James who was extremely helpful. When she went to retrieve prices , she came back and said Bill was going to help us because he greeted us at the door. Bill Monti came back and provided us only with furniture price and said nothing about protection plan, which we would have purchased. He gave us a total we asked him to write down the price because we were going to do comparison shopping. That's when he got extremely rude and said I've been selling furniture 21 years and he won't be shopped. We said who is going to spend $4200.00 for a dining room table without shopping around? Bill once again rudely repeated, I've been selling furniture for 21 years and won't be shopped. We gave him back his card and left the store AND WILL NEVER BE BACK!! One good note, we drove all the way Gainesville to Wood You Furniture and found a beautiful Dining Room table all solid wood no veneer with 6 chairs and a coffee table. We picked the stain colors & paint and they do it for you and deliver it all for $3600. Bill Monti was extremely insulting and very rude and would never recommend anyone at shop Whites Furniture.

I bought a LazyBoy love seat from this outfit. Purchase and delivery was fine. However, getting service out of these people is totally impossible! They take messages, but never, and I mean never call back. This goes for the service department to the store manager. I will never do business with this store!