T-Mobile

Harrison was great! Very good customer service. Polite, patient, very knowledgeable, helpful with our questions and concerns. Even though he was busy with us he was good with helping his coworkers and not rude or irritated if they asked questions, went above and beyond. Thank you Harrison!

One of the guys at that store was just trying to make a sale & get commission. They didn't care about helping us. We brought in a tablet to add to our line. We had to pay additional charges & activation fees when online it was only $10. This particular store I don't recommend. Go to the T-Mobile in lake square mall. I highly recommend that store.

Visit. Not good. Felt like my wife and I were invisible. Was there approximately half hour waiting on someone to acknowledge us . Got up and left. There was 4 to 5 techs on the floor and only 2 customers there. Staff looked and acted like teenagers. Need professional disciplines.

I am a huge fan of this T Mobile store. The entire team worked together to ensure my phone was in working order before leaving the store. My father in law and I started our day at 12pm at the Fashion Square Mall T Mobile store and they weren't able to assist us with upgrading our phone. The gentleman sent us to another T Mobile store down the road in Eustis. We headed over and was told the only way we can purchase our upgraded phone was to agree to leasing the phone and then returning in a few weeks to pay for it upfront due to return policy. When I mentioned to the store associate that we were not interested in that option she reported that it was a store policy. I was also given the option to pay for the phone upfront and they would mail it out to us and we would get it between 2-5 days. I was extremely disappointed in this store policy so I reach out to the store in Mount Dora. The Mt Dora team Tanya, Charlie and Alex took the time to find the phone we wanted set everything up and they also provided us excellent customer service throughout the process. I will continue to do business at this location and highly recommend people who are in the market for T Mobile service to check them out.

Great service from the T-Mobile team of Charlie, Alex, and Chino. They quickly resolved my SIM card issue, helped me get a new phone, applied some great discounts, and walked me through my billing. Thank you!