U-Haul Moving & Storage at Sample and Powerline

KUDOS to manager Samir and his staff Victoria, Marlon, and Salome for providing courteous, professional, timely and exceptional service. After I endured days of painfully-long phone queues, website failures, unhelpful policies, and inadequate directions, they went above and beyond to quickly rectify the situation, ensuring that this customer remained informed, updated and ultimately satisfied - despite the many limitations of the systems in which they work. Thank You!

Absolutely awful behavior this U-Haul is to be avoided at all costs. **Rudely asked to adjust my mask And I complied. The woman who rang me up continued to be rude and short with me and then decided to change the U-Haul rules at check in because she was in a bad mood (I guess). I instructed her that I no longer wished to rent the equipment due to the attitude and she sat and wrote a report on me out loud flat out lying and saying that I refuse to wear a mask while I was sitting there wearing a mask in the way that she told me to wear it. Disgusting.

This Uhaul is clean, large, has an array of clean trailers and trucks. Adam Rhodes is who helped us on our new journey to Charlotte, NC from South Florida. He helped make sure our hitch was secure, that we went over every detail just in case we hadn’t remembered from any trips with our hitch we had taken prior and made sure the trailer had a dolly and all the specs taken care of.nnNot only that, Adam was kind, a bit reserved which I admired, absolutely professional and wonderfully useful!! He being reserved was part of his charm and professionalism, and I valued his input greatly. He was so kind. He went out of his way to be thorough.nnHe prioritized our safety and satisfaction.nnThank you, Adam! And thank you to this location.

I've rented box trucks for my business from this location and have never been disappointed. The staff is courteous and the trucks are in good working shape (a little beat up, but that's not unusual). The price is right as long as you return it within the time-frame and within the mileage. I've never had a problem yet, and when I'm in a pinch I'm glad that this U-Haul is here to help.

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESSnnpost update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again.nnUpdate to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit.nThe elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.