Visual Dynamics Inc - Apple Premier Partner

Quick and hassle-free professional service to recover data, troubleshoot old Macs that don't start, etc. Courteous and honest discussion of repair and upgrade options. Visual Dynamics puts the customer's interests first, even when it means giving up some profit. What?! Exceptional.nnTheir expert technician David at the Indian Harbour Beach location also provided helpful free step-by-step advice that enabled me to recover valuable bookmarks and settings myself. Yeah man!nnMy family has patronized this great local business for years, and returning is a no-brainer! Top marks. ud83dudc4dud83dudc4cud83eudd47

I literally never write reviews, but this place needs to really start working on their customer service. The only reason I am giving 2 stars is because my computer issue was solved but they are not friendly at all! I get it we all have bad days but the 4-5 times I had to contact them either by phone or in person, both of their reps were beyond rude! I highly recommend going somewhere else for a more pleasant experience, considering that you will be out of your computer or phone for some time.

Really poor customer service. I am not sure why they are considered an Apple Premier Partner. They have never been able to solve any of my apple products. I have made several Mac purchases from them and the support has dramatically declined over the years. Worth a trip to Orlando for real Apple support.

I took an iPhone 11 to this Apple partner. The screen had a dark spot in the bottom right corner and there were vertical lines in other places. The young lady took the phone to the back, came back and indicated there was water damage. She was extremely short and almost rude. When I indicated the phone had not been near any water, she was adamant that the phone had water damage. She further indicated it would cost $500-700 to fix the phone. She continued to advise me that the internal liquid indicator indicator was red in color...showing there had been liquid exposure. I again stressed the phone had not been near water. She continued to be rude and was frankly, disinterested in anything I had to say. I took the phone home and did some research. I noted the external liquid indicator on the phone was not red in color. I also found apple forum postings of other iPhone 11 users who had the same screen issue I was having. I then took the phone to another Apple partner. That partner ran diagnostics in front of me. He then checked the liquid indicator and advised me that the internal indicator did NOT show any liquid exposure. He determined the issue was the actual screen on the phone. He replaced the screen in less than 2 hours and I paid NOTHING for the repair. It is unfortunate that Visual Dynamics appears to employ individuals who are not interested in any possible future return business and do not want to spend the time to truly diagnose the issue. I would be very wary of taking any device to this partner. There is a huge difference between No Cost and $500-700. If you do choose to visit this business, I would insist they show you the internal liquid indicator if that is your issue.

My mom and I were in the store today regarding our MacBook Pro. We were greeted by the three young men that worked there. Not only were all three of them extremely polite and helpful but also very understanding of how frustrating it can be to deal with broken electronics. If I could give them more than five stars I would. It was refreshing to meet a group of young individuals all concerned with providing strong customer service and so knowledgeable regarding apple products. They convinced me to have my computer fixed by assuring me the technician would do an in depth diagnosis and find the root of the problem. Thank you guys!