Steinhafels Mattress

I ordered a sectional from Steinhafels on July 25th, 2020 and were told we could expect the couch the first week of September. It is now November of 2020 and we still do not have our couch. I understand that during the pandemic that manufacturing has taken a hit but their sales staff and website indicates that items will be available within a few weeks, which completely misleads the customer into thinking that it is a reasonable waiting period. Their status updates always say that the order will be ready within 4-5 weeks, but once you get within 2-3 weeks, the status changes to a later date with no end in sight. Steinhafels customer service has consistently mislead us and has shown little to no interest in any sort of compensation for a 6 month delay. The money came out of my account the day I placed the order so I've paid thousands of dollars to sit on air for half a year.nnLessons learned:n1) They will mislead you into thinking that your order will be available within a reasonable time, knowing that isn't true (their website says my couch is available within 3 weeks right now when I ordered it in July and the current status is December).nn2) Their status updates will always be close enough to think you don't need to cancel, but shift once it's within a couple weeks.nn3) Their sales representatives will completely abandon you after the sale.nn4) Customer service will totally disregard the issue, deflect all blame, and just dare you to cancel rather than offering any real compensation.nnDo not trust Steinhafels.

The store was clean, and sales person efficiently took care of me. your website leaves a lot less to be desired. kept telling me my cc info was wrong. this happened two wks ago and again on black friday.

Ann was very helpful. She provided us some great suggestions. Loved working with her.

The service was great, helpful associate and competitive pricing.

Pleasant, knowledable and efficient salesperson.