Muscle Men Movers

Updated. We used them twice within a couple weeks of time. I gave a five star review the first time. The second move was completely the opposite experience. They took forever, didn't have the things they needed to do the job right, damaged the door frames, and dropped a sectional piece down the stairs. They complained the entire time. One of the movers actuslly invited people to the home we were moving from and talked to them for over 30 min while we were paying by the hour! I contacted them asking for compensation for damages but got no response. (Initial review - The three movers we had were friendly, efficient with their time and very careful with our things. They were very reasonably priced and worth every penny.)

It was a great service. They were careful, on time and took the moving date stress out of from us. Took care of all the furniture with a great care. I will recommend them to my friends.

team is great! They are responsive and fast getting the job done. Much better than what I used before.

I am impressed with this company. They answered the phone every time I called. They had open communication with me throughout the process. They completed the job (almost) as promised, despite an unfortunate mistake. By the time I called Muscle Men, I had tried two other safe movers, but they didn't even bother calling me back, or answer the phone during business hours. That these guys were so good at communicating is to their credit. I called them to move a large gun safe for me. We agreed on a day and price. When they took the safe out of the home, it unfortunately took a tumble on concrete, causing some cosmetic damage. They called me when it happened, and apologized, and offered to complete the move at no cost, and to reimburse me for damages. I accepted the offer, but because the safe still functions perfectly, I have no damages I need reimbursed. I didn't buy the safe for its appearance, I bought it to keep valuables safe. When they delivered the safe, they only put it in my garage. They said that I needed to make an appointment to move it to its intended destination within the house. This is where they lost a star on the rating. I made an appointment with them more than a day in advance, but for some reason, they did not complete the move that day. At that point, I expected to never hear from them again because there was no money to be made from completing the move. To my surprise, they came through on a later date, moving the safe to its destination without damaging anything else. I believe that this company values honesty and making things right, which are the most important values to me. Because of that, I feel like I can trust them. With a little better planning and execution, I see them becoming the local leaders in their sector.

If I could I would give them less. We had agreed to meet at my storage unit sometime between 2-4 to load the truck. I finally called at 3:30 only to be told there was no ETA and no idea if it would be within our agreed upon time frame. When I finally heard back it was almost 5pm and they could only do the job late at night or early the next morning. Low review is due to the TERRIBLE communication and coordination. They waited until the last minute. Very inconvenient and unprofessional.