T-Mobile

i have been going to this location for the last 2 years, never have any issues all of us seniors from ymca and our church go there and they are always respectful and help full i have even sent my family and friends there just because they are that good. so when i saw this last negative review i had to reply. great store, great service.

My husband and I are seniors and when we moved to Hastings we decided that we wanted new smart phones. We bought them about 5 years ago and we have been in and out so many times, not with complaints, but in need of help! We didn't want to ask our son for help and the people who work there are so pleasant and patient with senior citizens! They are doing a teerrific job!

They provided me excellent service and helped me fix issues with my phone even though I'm a Sprint customer. However since this T-Mobile was never a legacy sprint store to begin with, they don't have the equipment to support Sprint customers at the moment. However, they told me that they are getting the equipment to be able to access sprint accounts sometime soon though. Honestly with the great customer care and slightly cheaper phone plans with free 5g data with no extra charges like Verizon and AT&T currently offer, I might even just make the switch and migrate over to T-Mobile sometime soonud83dudc4d.

This store almost cost T-Mobile to loose a brand new customer that was leaving Verizon to start up with them. Please do not waste your time with this store. If it wasn’t for the Cottage Grove location and their amazing customer service by helping me get out of the mess the Hastings location started, I wouldn’t have ever became a T-Mobile customer. Talk about first impressions and making your company look absolutely terrible by the way you treat you customers.nnTo keep the story as short as possible, with being that many issues occurred from this store when working with the assistant manager: Dimitri. My main issues are:nn1. They promised my fiancé and I that I would be able to get the IPhone 11 pro Max in Gold with the trade in of my iPhone X. But before checking their inventory to see if I could get this. They signed me up completely and ported me over from Verizon. Had me pay. Then goes, “Oh, we do not have these phones in stock at all”. I asked, “Shouldn’t you have checked your inventory and told me this prior to starting the port and having me pay? Because now I am stuck” Then they say “No there’s absolutely no way for us to check before we port you over” which is completely dishonest. They were not upfront. They did not go over all of this prior to signing us up. They wanted to make sure they got their commission, signed us up and took our money before actually caring what was in the best interest for the customer. Once that was over with, they did not care about anything else.nn2. On the phone when the Hastings store was confronted about the issues from Cottage Grove, one of their staff said “oh I remember her, she was the one throwing a fit”. First off, no matter how a customer is acting, you never say that while you’re on a work call with another location. It was not true, I was not throwing a fit. But also how unprofessional of you?nn3. When the Hastings store manager was brought to the call and was discussing the issue with the Cottage Grove staff. The Hastings manager said “That his rep did everything correct.” (Even though this manager was not working while we were there). He got very defensive when the Cottage Grove staff asked “If everything was done correct, why did she leave the store without a phone, plus why would you port over her account and have her pay, and then tell her nothings in stock, this should have been thoroughly checked into before the sale was made”. The manager had no answer grew angry and actually hung up the phone.nnLook at the reviews on here people, once they have you transferred and paid. You do not mean anymore to them. They did not do their due diligence. I have now heard many stories about how terrible they treat their customers, which is unfortunate for t-Mobile. This puts a real bad taste in a customers mouth, never mind a new one.nnI will for however long I live in Hastings, continue to drive the trip that is 3 times longer to Cottage Grove, then my local Hastings store just minutes from my house.

Thank you to Demitry the Assistant sales Manager in Hastings store for helping this long time senior Mobile customer for the super help he gave me today. He was kind and courteous and very helpful. Again Thank You Dimitry!