Dunkin'

Usually this Dunkin' is the best one in the area, but today my mom and I ordered what we always order (Iced Vanilla Spice with almond milk and light ice) and got two iced Chai's instead.nnWe ordered in the drive thru and the person who took the order asked if I said pumpkin (I had asked about the pumpkin donuts after giving my drink order). I clarified and repeated the drinks and thanked her. She said to pull around. We got to the window and we're handed our drinks by a guy. I saw the label on the cups and noticed that the drinks were a lot darker than usual, but the person at the window insisted the drinks were right.nnWe had gotten the new Chai mix before because they said that the Vanilla Spice pump was down so we know the different taste/look. We didn't care for it because it has a more bitter taste and leaves an after-taste, whereas the Vanilla Spice tastes similar to Horchata.nnWe pulled forward and took a sip and they were definitely Chai and not Vanilla Spice. I went into the store to see if they could switch them out and the person who I spoke with was the same girl who took my order. She said that the sticker is wrong and that she made the drinks so she knows they're vanilla spice. I said that they didn't look or taste how they usually do and asked if she could make Vanilla Spice instead of Chai. She said that she would remake them, but she made them correct the first time. So basically, she just offered to make the same (incorrect drink). I didn't want to be rude, so I just told her it was fine and left, but the drinks are now in the garbage. Hopefully tomorrow's visit will be better.

Love this, the best for coffee. Also has great donuts and sells products such as water bottles, mugs, ornaments some apparel.

I was in there this morning at 10:30 and the employer Jared was very polite and had my order done within like 2 minutes it was just an awesome experience all Smiley the other employees were just busy and it was just a great experience on Calumet Street in Appleton

Excellent service..... The front guy behind the counter was so polite and helped me to find the wash room. Thanks for ur quick service.

I usually visit this location monthly, staff are always so friendly and patient..always gets order correct.