Builders FirstSource

Great customer service helped load the truck amazing who knew customer service was still in existence

EDIT: As soon as I had posted my review about being unhappy with never hearing back about a part I had ordered, the manager of the store got a hold of me immediately and said that they actually had the part in but nobody had called me back about it. He gave me a discount for my trouble which was unnecessary- I wasn't trying to get a discount by complaining- but I appreciated how he tried really hard to make the situation better. I have to say that the product they ordered me was perfect- it fit in the space I needed it to fit like a glove and was exactly what I needed. Very good quality.nnI DO NOT recommend working with them. I went there to order a simple threshold for my exterior door. They seemed nice and knew what I needed and just asked for measurements. I walked in there with pictures of all the measurements I took to make sure I was getting exactly what they needed and they said they’d order it. A few weeks went by and I had heard nothing from them so I called. They said they still needed measurements. I explained that I had already given those to them so I called later with the measurements (again) and asked them to please order it. It’s been over 3 weeks and I’ve never heard a single thing from them. A friend said he had the same experience. Apparently they only want to work with contractors so they really couldn’t care less about the regular people who want to fix a simple thing at home and support a local business. So I guess it’s off to Menards now.

Great with ordering. Delivery not so good. Lost delivery order.

Knowledgeable and friendly