The Wool Bed Company

Love love love the Wool mattresses - it's so comfortable, its a 100% wool, organic and I also bought the duvet and sheet set. The bed makes you sleep like a baby in the winter, naturally keeping your body heat around you and in the summer, keeps you feeling cool. Great product, great company :)

As a small business enthusiast, I visited the Wool Bed Company to see the operation. The organic wool arrives in a large bale and clearly has not been chemically treated whatsoever. It is first carded through a machine from the 1940s and prepared for mattresses. All the machines are electric and the process is organic as it comes. The employees see the work start to finish. This is not amazon, so you will not receive your product in 2 days. But the anticipation is worth it! I am laying on a standard topper on a wool mattress and I am extremely pleased with the products. They are well-made and obviously hand-crafted. Thank you Susan for the product and the ability to see it being made!

I am leaving this review as a warning to others and because I would want to know if a business I was contemplating buying from owed money to a customer and had treated them this way. Susan, the owner, has owed me $200 for sending a wrong size pet bed for over a year now. She has 8 complaints over the course of 3 years on her BBB and there is a blog posting about her business with more complaints.nnI have been through two phone calls with her where she promised to send the right size bed soon. I gave her many months in between each call but she never sent anything and never had the decency to get back to me to let me know what was happening. Like the other people who complained on the BBB experienced the second time we spoke over the phone she acted like she knew nothing of the situation after having already been told and after supposedly having already sent the replacement which was promised on the first call. She finally agreed to just refund me earlier this year back in February after I told her I was going through the chargeback process with my bank so she said I would have the refund within 2 weeks. She claimed she had been trying to contact me many times which I never received any kind of communication from her and she claimed she had sent the bed but it was returned to her because we did not live here anymore. Keep in mind I have lived at the same address for 2 decades. I still have not received any refund.nI am now finalizing my BBB complaint as well. I will end with I would think that Susan, who must be at least double my age, and so having lived on this Earth that much longer surely knows how it feels to be treated poorly by others and knows how on even the sunniest, best of days those painful memories can resurface and make it difficult to be at peace. She has a picture of her smiling up on her website and has obviously satisfied many customers so why she has chosen to do this to me is something I'll unfortunately always wonder why.

I stopped into the Wool Bed Company to support a small business. I got to observe the productions, and from beginning to end the products were being hand-made with care. Everything is made the old school way, so it take quite some time to produce. Susan told me that the machine they use to card the wool is from the 1940s! I got to see the wool in it’s organic, raw form before they run it through the carding machine. It was completely natural looking, smelling, and feeling. No additives or chemical treatment. They told me they had a bit of a set back from covid shutting them down for two months, but they’re getting right back on track. Thank you Wool Bed Company!

I have worked at The Wool Bed Company for almost two years now! I have been everywhere from the office to the mill making batts (wool). Our wool is made in a CLEAN and climate controlled room. Both the mill and work area where all of your products are made in are free of gas and propane as I’ve seen a few reviews regarding that smell. Everything is done by hand or sewing machine so there would be no need for those itemsud83dude01nnWith everything being made to order and having a small but very effective team of six, shipping time is certainly longer than Amazon but the quality of our 100% ORGANIC products is unmatched. Care sheets are filled out through the entire process of product creation to ensure consistency and accuracy. Just like any business there is always room for improvement but I hope that this puts a couple of these false reviews or assumptions to rest as I do work here and see the day to day operations.nnIf you’re local, stop by and come take a look for yourself! Thank you everyone who has supported this small, family-owned and operated business!