Julia Grace Salon

Before going to my appointment, I called the salon and asked for someone who could handle coloring thick,curly hair before engagement photos. I brought in a reference photo for the color I wanted (see photo 3) and the stylist Jake promised me it was possible.nnDuring the appointment, he admitted that he didn’t have curly hair clients. I should have stopped him then and there since this was clearly not the type of stylist I had requested upon scheduling. Before he even finished coloring my hair, he had me pay for my service, which had never happened at any salon I have been to before so I tipped him without even knowing the result. Unfortunately, instead of it turning out as requested, he made it much darker (photo 2- taken in parking lot of salon during daylight with sun coming in my sunroof). I called the salon that night and asked them to fix it since it was not what I requested and the stylist had told me what I requested was doable. The owner offered to have the same stylist fix it but I asked for a higher level stylist instead since I had pictures coming up and since the first stylist had gotten dye on my forehead and ears that wasn’t coming off.nnUpon the redo date, the stylist Megan admitted she hadn’t done hair in years and had to interrupt another client’s appointment to ask her coworker how to do highlights to fix the dark hair. Again, I debated leaving since this obviously was not a higher level stylist as they had promised. My color turned out super streaky (see photo 1).nnI decided against having this salon attempt to fix it again and went elsewhere where the new salon was appalled at what the other stylists had done to my hair based on the reference photo they were provided. After spending four hours fixing the color, he advised me to ask for a refund from Julia Grace given that I had to get it fixed at another salon and that was normal protocol for hair salons.nnThe owner sent me the following message: “I have been going over your pictures.The second picture does not seem like the same head of hair. It is so much darker than the rest of the pictures. If in fact you were as dark as the second picture it would take about three visits to get you to your original picture. Megan did get you much closer to your desired color. Our staff did spend 5-6 hours on the color. We will not be refunding.”nnShe not only accused a client of lying about my own hair color (which her stylists saw in person and admitted it was darker than the reference photo) but also wouldn’t believe that a good stylist at another salon could fix it in one visit (which there again is proof that he was able to correct it). So yeah I was understandably angry and used the f-bomb to tell her how I felt about her customer service and also made her aware that I would share my story based on how her salon treated me and gave her another opportunity to avoid this review being publicized.nnAfter telling other friends, I found out this same studio waxed my friends eyebrow skin off right before her wedding and her makeup stylist had to try to hide it for her. The salon offered her a refund so she wouldn’t share her story.nnRefer to Jenny Mito’s post below for another bad color job where Julia Grace stylists would not admit they couldn’t perform the clients request

Pricey but nice aesthetics. Very knowledgable and kind hair dressers. Has deals for first time visitors. Would go again ud83dudc4d

Honestly just got home and am crying. I had very long hair and just wanted a trim. She cut me bangs with out even asking and I am so upset :(

Had my hair cut at this salon for the first time and was very pleased with the result. The hairdresser who cut my hair took her time to ask and make sure it turned out the way I wanted it. I came here because my wife recommended it and I can see why she liked it.

Had avoided salond because of civil so it was really outgrown and a mess. Showed a couple pics of my vision and got a great cut and even went in to reshape parts that might look too bulky. Felt very safe.