Slumberland Furniture - Madison West

Working with forest at slumberland has been the easiest of experiences throughout our new home purchase process. We needed EVERYTHING, I mean starting from scratch. We needed kitchen, living room, and bedroom furniture, as well as storage, end tables entertainment centers. It’s the real deal here and they take care of you. I can’t wait for the product to arrive and enjoy it. I highly recommend working with forest and his team. Well done!

I purchased a couch on July 9, 2020.nWhen I purchased the couch, they informed me it would take 5-6 weeks to deliver (so no later than August 20, 2020).nnAfter 6 weeks, I heard nothing from the company, so I called to get a status. They told me that it had been delayed and would arrive in the first week of October. In other words, an additional 6 weeks AFTER the original delivery date.nnThey didn't make the first week of October estimate that they gave me either. When I called again, they informed me that my couch would be delivered on October 8.nnThey did not give me an estimated time for when it would be delivered or even a window of time that I could expect it. They were just going to text me when they were on their way and I would have to stop everything and receive them.nnThey also said they would not bring the couch to my apartment and that they'd just leave it outside and I would be responsible for getting it into my apartment.nnI called them on October 8 to get a status on the delivery and they told me that they hadn't put it in the computer and I would have to wait another WEEK for it to be delivered. They told me that they would bring it into the apartment rather than leaving it outside.nnSo now it has been 14 weeks to have a couch delivered that I was told would only take 5-6 weeks. They had no problems charging my credit card and taking my money immediately when I purchased the couch.nnWhen the couch finally arrived, the moving person refused to bring it inside. I had to actually call Slumberland and talk to the person there before they would bring the couch inside my apartment.nnThis entire process has been miserable and Slumberland never once apologized or tried to reconcile their mistakes with the delivery.nnI will NEVER purchase a piece of furniture from this company again.nI hope that anyone reading this review thinks twice about giving their business to a company that doesn't value customers, doesn't keep their commitments, and doesn't even meet the basic expectations of a furniture company.

We had a very good experience at Slumberland, we were left alone until WE were ready to talk to someone about sales. Our sales rep.,Bob Blazevich, was very helpful. He did NOT try and over sell to us, he let us, make all of the decisions without being pushy in any way. I will highly recommend Slumberland to everyone. Thank you Bobud83dude0aud83dude0aud83dude0a

Bob was great! Super helpful when we wanted help and left us alone when we were browsing!

We were greeted right when we went in the door which was great. We wanted to look around and they were very accommodating for that .. When we wanted to buy something we went and found our guy that met us when we came in the door.nJust one problem when we went to get him we had to wait another 15 to 20 minutes while he finished up on a phone call. That was the only downfall of the store that day. We found a few items after being helped by them and went home after about an hour and 15 minutes