Map
Detailed Information
- Place Types Furniture store
- Address 712 N Midvale Blvd, Madison, WI 53705, USA
- Coordinate 43.0733421,-89.4525981
- Website https://www.surlatable.com/browse/storeLocator/storeHome.jsp?st
- Rating 3.4
- Compound Code 3GFW+8X Madison, WI, USA
Openning hours
- Monday 10:00 AM – 6:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 6:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
I purchased a $50 online gift card for my mom for Christmas. She orderd a knife set from the website, received a purchase order ... due to covid it took a while for updates and then eventually the cancelled the order but did not receive refund the money. When she contact customer support and they said they couldn’t help her.nnTo be frankly honest that is stealing.nDo not order from their website!!!!!
I was interested in buying an espresso maker. I waited politely and stood by the espresso makers for more than 10 minutes while the salesperson was making coffee and giving restaurant recommendations as people walked up. I suggest that your salespeople at least acknowledge your customers. Really, no response? I changed my rating to a 1 star now!
Called to find a class for my family and 3 year old. The young gentleman that answered the phone told me my daughter was too young to be in a kids baking class with 2 parents. He told me 7 years and older because it will be hard to cook and not have a partner. Totally disappointed and I will go to another location that is welcoming to young kiddos.
I ordered 2 Staub pans online on 4/30/20. I knew the shipment would be slightly delayed due to COVID and the limited resources. I didn't get a shipment notification or tracking details. The pans showed up at my house on 5/7/20 and when I opened the boxes I discovered the lids were missing on both pans. I called immediately and sat on hold for 30 minutes. Long story short, I have been trying to obtain the lids to the pans for almost a month! I've called multiple times and even asked to talk to a manager, who has yet to call me back after I got pushed to voicemail. Sur la Table keeps blaming Staub and basically will do NOTHING to follow up with Staub. Sur la Table has decided to charge me the full price for both pans with no ability to get the lids and no guarantee that if I return the current ones and try to get replacements that I will receive the lids. I have NEVER experienced such horrible customer service or such unprofessional behavior with the constant finger pointing at Staub and the unwillingness to solve the problem for the customer. Ultimately if Sur la Table decides to allow the manufacturer to drop ship on their behalf, it doesn't relieve them of their responsibility to ensure the orders are fulfilled and accurate. I am so disappointed and will not be purchasing from Sur la Table in the future.
Nice, welcoming store! The layout is simple and easy to navigate, and the products are top-notch. The only thing holding me back from giving this a full 5-stars is the fact that while we were browsing, we were asked seven (7!) times by employees if we needed help. We were only in the store about fifteen minutes. Employees would interrupt my partner and I mid-sentence to ask if we had questions or needed help. We just wanted to find a gift for somebody, and we made it fairly clear that we were fine, just browsing, didn't need any help. I'm not sure if the employees were just bored, or if we didn't look like the typical customer base, but it felt a bit invasive. That being said, I'm more than willing to go back - after all, the store itself is quite lovely!
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