Map
Detailed Information
- Place Types Spa
- Address 5702 N 19th Ave, Phoenix, AZ 85015, USA
- Coordinate 33.521227,-112.100111
- Website http://www.senzapelo.com/
- Rating 4.7
- Compound Code GVCX+FX Phoenix, AZ, USA
Photos
Reviews
Leading with the positive, the spa is incredibly clean and inviting and the staff always seemed kind and caring. Unfortunately, during an initial consultation I was provided with inaccurate information regarding the procedure/service that led to a subsequent purchase of a $1000+ package that did not end well. I discovered what I should have been told half-way through the 3rd service and was unable to continue. Had that fact been known, I would have not have continued beyond the initial session knowing this service was not right for me - the $1000+ package would have never been purchased. Perhaps part of this is on me to do better homework but I would have expected more from expert staff. The $80 refund offered was a nice gesture but it does not make up for money/time wasted that was far greater.
What a quaint little place in Central Phoenix conveniently located right off the light rail. From the phone representative, the front desk attendant to April...this place is first class! Thank you for everything and providing excellent customer service during these crazy times!
I recently had my lips done here could not be more SATISFIED! Senza pelo has been my home for hair removal as well as skincare for years. The nurse who did my treatment listened to all of my areas of concern and addressed them better than I could’ve explained or requested. So much skill at this office and all the staff is extremely friendly and professional. Also following all Covid precautions and measures!
I am sad to write this review. First, Robyn in the front office is awesome. But the quality of this place has gone way down. I had botox on my forehead with Tasha last December and it lasted for months and was exactly what I wanted. I went back and Tasha is no longer there, so a different lady did my botox. It did not work. I still have wrinkles, specifically in the area I told her I was concerned about. So now I am going somewhere else to get it done again. I am upset I paid all that money for nothing. Like others have said, they are likely using watered down or faulty products and quality of work has changed also. I won’t be returning.
No one speaks Spanish and no attempt at even using Google translate consult the client. The botox was applied in areas without consulting the customer and they added more botox without informing the customer it would cost extra. It added up to about $350 more.
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