ADT Security Services

Both my wife and I called multiple times, spoke with multiple people and was told due to COVID a manager would have to call to set up a visit if possible in our area. Never received a return call. Finally decided to call the local ADT authorized installer to see if I could finally get some help. Didn’t happen. The local phone number sent me to an ADT Corporate sales team that now wanted to discuss packages and run a credit check just for me to make an appointment to have someone come out to discuss system options. This was a first for me having had multiple systems by ADT, Brinks, and various local companies. They would come out, I would tell them my needs as I have a lot of them and did not want a simple package, they would give me a price and we would go from there. Funny thing, one of the many calls before this one, I was told by one of the individuals that my area isn’t even under ADT Corporate and that I would have to have a monitored system for 90 days with the local company before they would cover anything. Yet they want to check my credit. No thank you. I have had multiple homes with multiple systems. Really wanted complete home monitoring. Now I am going to go with another company. The customer service that I have received since trying to schedule ADT this time has been atrocious, infuriating and they win the prize and get my first ever review!!!!

ADT engages in robocalling, a violation of US federal law. ADT is in violation of the US federal Do Not Call List. THREE TIIMES, from 3 spoofed numbers, in less than 5 minutes time. Same recorded robo voice, same intro.

The representative was very informative on the products available as well as very polite. The representative made sure that we understood the product that we chose. There is only one thing that I noticed and maybe it is me,however I am a senior citizen and like to have proof of what I have and what I pay for and I didn't get a receipt or contract paperwork.

This is not really a complaint but took over two weeks after I made the call to have someone out to install the system. That is not necessarily bad thing, it simply was because they are very busy installing systems because ADT is the leader in this business segment. It was worth the wait. The installer was very prompt, efficient and took his time to explain the program, what our options were, make good placement recommendations and demonstrated they workings of the system. I would highly recommend ADT for business and home.

Our service tech was very friendly and on time, he went over all the features and options and helped us pick a package that fit our needs that we didn't even think of before he came out. Jerry worked hard all evening to get our system installed and connected and communicated with us throughout the entire process so we know exactly what he was doing and what to expect. What a great experience...ADT is a reputable name, but its because of people like Jerry that you are able to make a name for yourselves.