Burlington Mattress

I had an amazing experience at Burlington Mattress. Store was cleanly. Maria was extremely helpful and knowledgeable about the various mattresses. Would recommend shopping here for anyone in need of a new mattress!

I visited a couple different mattress stores in Burlington, looking for a quality firm mattress at a reasonable price. The sales manager here showed me three mattresses in my price range, one of which was perfect. The salesperson was very professional, courteous and helpful. I purchased the incredibly comfortable mattress hassle free. I'd would highly recommend them!

Delivered my daughter’s mattress in under an hour ! Thanks for the great service !

We stopped into this location one Saturday and noticed that they had an adjustable mattress frame, a floor model, on sale for $1000 off. The Manager, Shelly O'Brien, demonstrated it for us. Incidentally, Shelly looked familiar to me, but at the time, I couldn't recall why.nnThe unit was missing the mattress retaining bars.nnWhen we tried out this unit, the mattress slid partially off the frame, but Shelly assured us that they had the retaining bars, they just were not installed. After checking with the furniture store where we had previously purchased our mattress, and price checking on line, this frame was a fair deal. We could have purchased the same unit on line for about the same price, but felt it would be better to purchase locally.nWe returned to the store that day, and ended up purchasing the frame, and made arrangements for delivery the following Monday. We again asked Shelly if she had the bars and she assured us that they would be delivered with the frame on Monday.nAs we were driving home after the purchase, I remembered why Shelly looked familiar. Several years ago, I purchased a mattress from her at a store she had in Colchester. As part of that purchase, and as an advertised promotion, I received a gift card for free groceries which turned out to be no good. When I returned to her store to let her know that I was unable to use the card, she told me that she was sorry, but she had been duped by the promoter, and it wasn't her fault...yet she was still advertising the promotion. Eventually that store closed.nOn Monday, when the unit arrived, the retaining bars were not included. The delivery men called the store to advise, and were told to tell us not to use it until the bars were delivered and installed. Also, we received an owner's manual, which had been photocopied, yet there was no warranty information included.nMy husband then called the store and Shelly told him that she did not have the bars, and that she would order them, and would keep us informed as to when we could expect delivery. She also said to go ahead and use the bed without the retaining bars, contradictory to what she had told the delivery men. That was Monday. The following Saturday, after waiting for her to call us to no avail, we decided to drive to the store to see if we could get some answers.nShelly appeared uncomfortable with us being there, and immediately and matter of factly, told us that the bars were in the hands of Fed Ex, and she could not give us an estimate as to when she would receive them.nMy husband reminded her that when we purchased the frame, she said she had the bars, to which she said, I am sorry.....I thought I had them.nMy husband asked her to give us the warranty information, and she started looking on line for the info, wasn't able to find the correct model, but printed the info to another frame, and told us that she would look for the correct warranty, and get it to us, but if we had a problem, we needed to contact Burlington Mattress, and not the manufacturer.nThree weeks to the day of purchase, we finally received the retainer bars, but as of this writing, we have yet to see the correct warranty.nWe are pleased so far with the frame. We feel, however, that Burlington Mattress only deserves 2 stars due to the unprofessional manner that this deal was handled.nLooking back on this transaction, we should have questioned why they would demo a bed without the retainer bars on the mattress if they in deed, had them in stock...really makes no sense.nIf Shelly would have been up front about the bars, we would have likely still made the purchase, it's just unfortunate how she chose to represent this business.

Huge selection of mattresses to choose from in a large show room. The adjacent furniture store is an amazing selection of modern furniture for every room in the house.