Samuel's Computer Repair

A faulty repair by this business destroyed my laptop's motherboard. What should have been a $50 repair turned into me replacing a $880 device because of their negligence and unprofessionalism.nnI brought my laptop here for a diagnostic in late May 2020. The laptop was not registering a charge, and I was not sure if it was the charger or the device itself. The technician said the charging port would need to be replaced and he would have to order the part in. When I received the laptop back, I noticed even more problems than before.nnThe laptop charged, but there was no connection to the battery, so if the charger slipped from the charging port, the laptop would completely lose power. In addition, the headphone jack and microphone were broken, giving only garbled popping noises. The laptop ran much slower than before, with even basic programs and web browsers lagging greatly. None of these problems were present before I brought the computer in. The day of, it was playing music and I was able to voice chat as I normally would. I feared that damage was done to the motherboard during the repair. However, when I called Samuel's Computer Repair back to ask questions, they insisted that they did not damage the motherboard and that all they did was replace the charging port.nnI took it to another business for a second opinion, and the technician there confirmed that Samuel's Computer Repair installed the wrong charging port when they attempted to repair my device (indicated by five orange flashes from the charging port) and shocked my motherboard. The device case is also loose above the charging port, as if it does not fit properly. (See attached photos.)nnI was told the damage to the motherboard caused by the faulty repair would cost more to replace than it would be to buy an entirely new device. I am extremely upset at the lack of responsibility Samuel's Computer Repair is taking and would not recommend anyone do business with them.

I recieved service from Samuel, this past week. I brought in a computer bc the screen was gitchy, after I spilled water. I was impressed with his kind service and the low cost that he fixed it at. The repair was quick and effective even in the dark times of covid-19. I recommend his service to everyone.

Good quality service. Satisfied.

A Great place to get repaired your IT devices. Dealing with them for last 15 years, very satisfied.

WOW! Brought my family's OLD computer in that held many many family pictures, files etc..they fixed the computer and saved all of our old data photos etc.. certainly will recommend Samuel's shop. Thank you Samuel!