A Womans Touch Moving and Packing

If I could give Mary’s touch zero stars I would. She is very unprofessional! talks to her employees with no respect. Treats them like they’re not grown men. As a customer it’s very uncomfortable to be around!! She also milks the clock and her prices are outrageous !! I would not recommend Mary such to anyone!!

Had a beautiful experience... smooth sailing. The owner was extremely knowledgeable and worked with me throughout the entire move. The movers were quick, efficient and American who were highly skilled in their craft. As stated in the previous reviews, the owner is not a 74 year old woman, actually fairly young. I’m suspecting that the previous clients used a different moving company because I had none of the issues stated in the comments. The true A woman’s touch moving company owner informed me that there were some copyright infringement with another moving company named Mary’s touch moving company had been using there website and company name without permission. I personally appreciated the transparency because I myself was very confused about the situation. I would recommend A Woman’s touch moving, they were one of the best moving company I have experienced on the east coast with having moving plenty of times with other companies.

Can't say enough good things about this company! Reasonable prices and great customer service. The woman supervisor is a great added service. Thanks guys!

Worst experience of my life the employees had little to no experience and destroyed an expensive painting. I wish i hired a translator as well because they didn't know much english, I can only imagine what the owner is paying these guys ,My painting was promised to be replaced,I gave the owner ample time too replace it ( 3 months) Hopefully this company gets Audited, My husband works for H&R Block and he is going to have them looked into, we moved several times and this the worst company ever!

DO NOT HIRE, ONLY PROBLEMS AND NO FOLLOW UP. I contracted with A Woman’s Touch. Delaware to Florida. They did a pre contract assessment of my belongings and gave me a fair price. They showed up on the day of the move as planned. FACT Prior to this I arranged for additional insurance that they did not provide prior to pick up. I had to make sure that it was added that day. I never got an insurance or terms and conditions of the additional insurance. FACT They did not acknowledge all of the things that were to be moved that I had gotten rid of and focused on the problem of adding a few items that would replace those things. This caused some tension during the loading. FACT They also constantly reminded that pressed wood, or furniture built myself, would not be covered if damaged. While the owner seems to understand the moving process, FACT, the workers seemed to be simply young guys, family, or other workers that were not trained movers. The truck arrived in Florida as planned and unloading commenced. FACT Shelf brackets were not removed and protected and several were lost. One piece of furniture, a bar (and yes, pressed wood) was completely destroyed due to its top being pulled out of the bottom. FACT I was not informed of this and when I found it, the owner acknowledged she saw it but that “tightening a few screws would fix it.” FACT They did not attempt to fix it and I told her and sent her pictures to file a claim under my additional insurance. The same was true of 2 desks (yes, pressed wood.) FACT The damage was in Identical places across the bottom of the desks and it was obvious the a restraining strap had crushed the bottom. Again, I filed a claim under the additional insurance that I had purchased. A shelf was lost. 4 side chairs had the legs put on (reassembled) as was part of the moving contract. FACT the legs were not positioned correctly and were not tightened. Of the 4 chairs 1 is broken from being sat on. FACT a kitchen table and chairs was assembled but screws were not tightened at all. This was found before use would have broken this furniture. Many pieces of furniture were scratched or the finished “rubbed off” during the driving process.nnI have moved pressed wood furniture myself. I have never damaged a pressed wood piece of furniture and know for a fact that if properly handled damage is not likely.nnI have called A Woman’s Touch repeatedly to discuss the move. They do not take my calls. FACT Messages are left. FACT They do not return my calls.nnNow 2.5 weeks after delivery, FACT I cannot get a call returned. FACT I have no copy of the $10,000 additional insurance that I purchased. FACT I cannot get a copy of the additional insurance claims that were to be filed under that policy. Given the above, I feel that the additional insurance costs that I paid are just like stolen money.nnI am very unhappy with the lack of professionalism that I saw in the loading and unloading of my furniture. I am insulted that they will not answer or return my calls. I am deeply concerned about their integrity in dealing with my purchase of additional insurance and the lack of proper handing of it and my claims.nnA Woman’s Touch came highly recommended by 2 friends. While I understand that one of the principles in the company had left (which could explain some of their problems) I am baffled as to how a company could treat its customer so bad and that my experience was so different than other people’s. This is not a post in anger or as a result of anger during moving, In fact, other than some tension early on in the loading process and some during unloading, my relationship with the company was congenial.nnThe bottom line: I feel the additional insurance money was simply stolen from me. I feel that the company cares nothing for the damage that they did. My only recourse is a public posting hoping to warn others about the pitfalls that I encountered. Saving about $1000 over a mainline mover was not worth the aggravation or the problems that I am left with.