T-Mobile

Did an insurance phone transfer tonight. Juanita was 5/5. While helping me she acknowledge every customer who walked in the store. Thanked everyone for their patience, at no point did her or her coworker every ignore a customer. She was a tremendous help with me navigating my phone, made sure all my photos transfered before deleting my old phone. Definitely the Tmobile store for me!

Sommer was great. Nice phones for great prices.

Always extremely helpful and especially through these trying times when any little thing going wrong could easily push me over the edge they gave me the information and confidence I needed to resolve a rebate issue that was never deducted from my account . It was extremely difficult to talk to the corporate office without their advice and assistance as unfortunately my receipt had gotten lost in the black hole my brilliant but disorganized son calls a bedroom . I do not believe I could have gotten through the phone call without speaking to Zack and Xavia first without getting aggressive rather than assertive .Basically they helped me to not go completely off the chain and into attack mode out of frustration. Trust me that is no easy task . Before choosing that store over one in Delaware where I felt the cust service/ sales rep was extremely pushy and all about his commission telling me to simply smart switch my phone knowing full well as our address is on all paperwork that we would be traveling in and out of wifi zones as a result I lost half of my usernames, contacts, etc and tried to manually fix the issues well my son tried I am far from tech savvy .After telling Xavia the story she assured me they don't let anyone take a phone without setting it up for them unless they are about to close in which case they tell you to come back the next day and they will gladly help you. Of you feel secure enough to accomplish the task on your own they strongly suggest you wait until home or in a secure Wi-Fi setting before attempting to do it yourself. Finally even with the limited hours and staff they spend as much time as possible to help you get your issue resolved .Truly excellent customer service,empathetic, pragmatic , and genuine.

The store manager Lauren is outstanding! Beautiful sharp and superb. Beat service experience of my life!

Lauren and Davis were fantastic!