Map
Detailed Information
- Place Types Electronics store
- Address 184 Penn Mart Court 19, New Castle, DE 19720, USA
- Coordinate 39.678233,-75.591441
- Website https://www.t-mobile.com/store-locator/de/new-castle/route-40-r
- Rating 4.3
- Compound Code MCH5+7C New Castle, DE, USA
Photos
Reviews
The staff has always been very VERY polite and helpful.nnHowever..... Ive been in this store now either 4 or 5 times just to simply pay my bill and never has it taken less than an hour! I understand each customer deserves the time needed to be helped but 60-70 mins just to pay a bill is absurd. I avoid this particular branch at all cost. I've been to a few other locations and always seem to be in and out in about 10 mins even the time I had to change plans and purchase/upgrade my device. There's got to be a better way for them to accept payments its a real shame i actually dread going to my local closest branch!
First time in this location, went last night around 5:45pm and I expecting them to be annoyed for coming in last minute. But was I wrong, Rico treated us with the upmost respect and was very friendly throughout the entire process. From reporting the phone stolen to being able to purchase a replacement right then and there. Definitely would recommend this location.
Great service been with them for 8 years
We bought 3 iPhones. However the sale person looked very arrogant and impatient. He did not bother to set up the iPhone correctly. Just activated the sim. Looks he was eager to leave for the weekend.This was not my experience from other T-mobile shops where they ensured everything is setup accurately even staying back after the shop hours.
Me and my son had an extremely pleasant experience dealing with the manager named Bill!. He is super nice, caring, friendly, knowledgeable and goes far and beyond with his phenomenal customer service!.We were here seeking the best phone and deal for my son and was very pleased overall! My son loved Bill's personality and we will remember this experience forever! Thank you Bill!!ud83dude42
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