Metro by T-Mobile

Arleth is an amazing sales rep. Very satisfied with my new phone

Love this place. Convenient and the girls that work there especially today are Great and friendly.

Horrible customer service. The person i dealt with had knowledge of the phones but no people skills.

This place has got to be the worst place I have EVER been to. I lost my phone and went here to get a new phone, when I walked in Alisha was on her personal phone and kept it on speaker the whole time she helped me. I told her I wanted a Samsung with the finger print security she said they didn't have one but I am eligible for the LG Stylo. Told her I didn't want another LG, she showed me her phone which was not on display ; the ZTE she said it was a really good phone. I took her word for it and she asked do you need any accessories, I told her no I will get it on Amazon. She then stated that if I get the ZTE it comes with the case and screen protector. I told her that is a great deal then. She told me the cost of the phone with the activation was $184. She then put my receipt in the box and bagged it knowing I was rushing, when I got home and checked my receipt and the price of the phone online the phone was $119 not $184. She charged me for the case and the screen protector. I called customer service and they told me to go back to the store and speak to the manager. I called and spoke to the so called manager Stephanie and she was no help, when I asked to speak to the owner she put me on a very long hold and then hung up. As I called through out the day she ignored my calls. Will not stop until I get my refund. Worst place to go too, customer service is TERRIBLE!

Very convenient in the area not many metro stores in de