Verizon Authorized Retailer - TCC

I went into Verizon to add some tablets to my plan for my technicians. Victoria was so helpful. I opened my business account with the Dover location and they signed me up for a personal account without my knowlege. Which was costing me more money. She also told me how to save some money on my Business account by doing auto pay. I went back and forth with the Dover location for over a year trying to rectify their mistake with no luck. I was always told to just call customer service and sort it out. She took all of my documents and did all the leg work to fix my account. She also helped me get onto the correct App to manage my phones. If you own a business and have your phones through verizon, I would strongly suggest using this location. If I could give more than 5 stars I would.

My Wife And I Went Into The Verizon Store In Smyrna DE To Get Me A New Phone. Victoria Did Such A Awesome Job That We Left With Two New Phones. Verizon, Victoria Did A Phenomenal Job And Her Customer Service Was Second To None. The Absolute Most Pleasant Experience I Ever Had Getting A New Phone. It Was Not Long And Drawn Out. She Was Very Knowledgeable And Precise. Victoria Was Very Kind And Patient With Us. Kudos To You Victoria, I Hope Verizon Realize The Great Employee They Have In You.

Kaitlyn was by far the best sales person I have ever dealt with. She made everything so easy even when she was the only one working with a store full of customers. She made everyone feel welcome. I am going to make sure everyone I know goes to her!

I had a horrible experience at this store thanks to an Incompetent worker. Victoria was unable to figure out how to connect my old phone to my account and told me I had a bad SIM card reader. I had phone calls to make so since I didn’t have a working phone I had to travel to my families to contact Verizon customer service. They also were unable to explain why the services weren’t working. So I then went to my sisters where I picked up an old phone she had and tried to activate it with the SIM card. No luck. I then traveled to the Dover De store where within five minutes my phone that I had brought to Victoria was working. I called the store to let Victoria know that her incompetence cost me 3 hours of my day and that my SIM card reader is just fine. Silence. Nothing. Not when I’m sorry. I hope you learn how to do your job or go somewhere you can be useful and not cause customers problems like I experienced.

Today I worked with a woman named Victoria she helped my husband work his new flip phone, he was excited Victoria was excited. Great job!!!