AT&T Store

I am extremely amazed at the high quality customer service I received at this AT&T. Gawayne was the representative that helped me and he was outstanding. He answered all my questions and trust me I always have a lot of them. He’s very knowledgeable about all the products at AT&t. He even convinced me to get an upgrade. I love my new phone and I am extremely pleased with my experience at this location. I will be recommending this location! Also, all the staff was very helpful!

I recently had the privilege of visiting your Camden store and would like to commend the manager, Angie, and her assistant, Kay, for their excellent service. They solved my problem with not only their expertise but did so in an extremely caring manner.nAT&T is fortunate indeed to have them in its employ.nNona McNatt

There were multiple issues we had to have corrected with our billing and account that were the result of another store. The manager Mark took his time to answer all our questions and fixed our account issues. HE was also able to lower our monthly bill and we ended up getting 3 new phones from him on top of the 5 phones we already have. Overall it was a great experience. Thank you so much.

Very disappointing experiance with the new manager. Today, I entered the store to inquire about an frustrating issue I have been experiencing with my IPhone XS Max. Calls are not coming through and going straight to VM. As a small business owner, this can have a huge affect on several areas of my business. As I entered the store and explained my situation, the store manager was alone sitting at his desk on his phone. Now working previously in retail, I understand some days can be extremely slow. So, I will not hold that against him. He did greet me and asked how he may help. I explained to him my situation. He took my phone and switched the Ring?Silent switch off and handed it back to me and said “that should do it.” I thought he was kidding. He was not. Having owed every model of IPhone since the original I assure you I have tried everything a normal consumer would and then some. I explained to him that that would not have fixed the problem and asked if he new any other fixes. He looked through my settings for less than a minute. Then told me I need to do a soft reset, which he did. At this point I was absolutely sure he had no desire to actually help me. So , I said I would thanks it someplace else and excused myself. Before, I left he never looked up my account, or asked if I wanted to look at any of the products that they sell. If he would have, he would have found out that I am in the market to add a line and buy another Apple Watch for my son for his birthday this Saturday. He would have also realized that I currently have 10 lines and have done business with AT&T Wireless for over 18 years.nnThis is a very different experience that I have had in the past. The previous manager always went above and beyond for me and I have seen her do the same for other customers. She always went the extra mile and was so helpful even when you were not purchasing. I will not shop at this location again. I provide the best service I can to all my clients and expect for businesses I shop with do the same. I will now drive an additional 30 minutes to shop with Kate Carlson, the previous store manager.

They are kind and acknowledge you when you walk in. They are 100% helpful and understanding of whats going on with your phones. Even if they can’t help with the problem you are having, they give helpful recommendations/ steps on what to do next.