Ashley HomeStore

They are amazing! After 19 weeks of waiting for a sectional from another store we went to them desperate for furniture. The team (Abel, Bill and one other) jump right in to help us find what we needed. They even looked through their entire inventory to find out what was in stock so that we would have furniture by Thanksgiving. They had by far the best customer service that my family has encountered since we moved to DE in the spring.

I have not experienced any service at this location. However my wife and I are purchasing a home in Delaware and is looking for a great furniture store to furnish the entire house. Were looking for a one stop shop and based off the reviews I don't know if this will be it. Can someone who recently shopped at this store give me the latest feed back. My wife and I will really appreciate it. I will remove my review once I get some feed back. Please feel free to email me at [email protected]

Salesperson lies right to my face and told me another furniture store in the are only sold 2nd quality ashely furniture when it turns out they order from the same warehouse. don’t go here unless you want higher prices and to get lied to. they don’t even sell quality furniture only imported junk. glad we didn’t end up spending our money here, hopefully no one else does

Hours are not correct, I showed up to locked doors at 6, when it says you close at 8. Tried calling during the day when it says you are open and the phone just rings with no answer for minutes. You’d think it would be easier to spend my money . Whatever I’ll go somewhere that actually cares enough to offer proper business standards

The experience me and my wife have had with the store has been an absolute disaster. We placed our order in the beginning of June for a large sectional and a bedroom set, and we are still waiting for the headboard/footboard & bedrails as of September 25th. The order was originally supposed to be completely delivered between 6-8 weeks due to COVID-19 and we were waiting for one extra piece we purchased for the sectional and the bed rails since they were not in stock on the date of the order. Fast forward to two months later and the store has not contacted me with a set delivery date or an update about any changes, so I drove to the store (since they were not answering their phone) and they stated it would be another month because we are now waiting on more pieces that are no longer in stock. This date was pushed back yet again after contacting the store multiple times. The couches and nightstands were then delivered in August, but the couch was making a piece (which was in stock when originally ordered). After about a week, I drove to the store to pick up the missing piece (even though delivery was already paid for). Another week went by and I drove to the store to pick up the dresser. Today the remaining pieces for the bedroom set were supposed to be delivered between 10:00 and 2:00, and at 10:30 I received a call stating the delivery has to get rescheduled because the truck won’t start. This has been the most chaotic and regretful purchase I have ever made. We spent over $5,000.00 on furniture that was not even delivered for 2 months and still is not completely delivered almost four months later. The employees at the store seem like good people, but they truly do not care about the customers or service provided after the sale is made. I would recommend to anyone reading this to go to another furniture store where customers and the entire customer experience is valued.