T-Mobile

The lightskin girl with nappy hair was very rude. Employees like her need to be a cook in the back at McDonald’s

Went in for a phone upgrade. Super friendly staff willing to go out of their way for their customers. Worked directly with the manager who was superb as was his team. Thank you for a positive, painless experience!

T-mobile Today I feel very low and discriminated do to an event that took place in your store on July 19th 2019 . On 7/19/2019 I walked into a (T-Mobile store 152D DOVER MALL) to add two sets of air pods to my mother in laws plan that I am a authorized user under . I was greated by the store manager “ Abena “ . I asked “Abena” if I can add the 2 air pods to the account and she told me I needed my ID to do the transaction . which I did not have at the time so I told her I would drive home and get my Id so that we can further move on with the transaction . When I returned to the store , “ Abena “ pulled me to the side and told me to stop walking in and out of her store because it was messing up her store count “ ( I only walked in the store 2 times and out of the store 2 times . Once when I entered and once when I returned . ) I apologized and told her I did not realize I was just returning to finish The process in adding the two air pods to the plan . She asked if I had my Id . I gave her my id , She gave it back ! and she then told me that there is a lot of “FRAUD” in this area so she wanted to double check my ID . I told her no problem and gave her my ID . She then said cannot add the air pods to the plan because her store is at risk of “ FRAUD “!!! I asked her why and she did not have an answer for me and to me to call 611 and they would explain . I then asked her if I can just purchase the 2 air pods with out adding them to the plan and she told me SHE CANNOT SELL ME ANYTHING THING IN THE STORE AND THEN CALLED SECURITY ON ME TO REMOVE ME FROM THE STORE ?!?! I WAS VERY EMBARRASSED ! Because they made me feel like I was a suspect of something I was not . I reached out to my mother in law ( The owner of the account ) we called 611 on 3 way and they told us they don’t see anything that should have stopped me from being able to purchase the air pods and asked if I just wanted to purchase online ! NO !! I want the air pods that was in the store and I want an answer to why I am not able to purchase anything in the store ! NOBODY HAD AN ANSWER FOR ME !!!! At this point I realized I was being discriminated . WHY ? WHY WAS I NOT ABLE TO PURCHASE ANYTHING IN THE STORE AND WHY WAS I KICKED OUT IN FRONT OF MULTIPLE CUSTOMERS ?!? I did not understand because “ABENA “ was an AFRICAN AMERICAN WOMEN who racially profiled me . Tmobile I just need an answer ?!?!?!?!?!? PLEASE SHARE AND TAG T-Mobile

Omg the service I received was phenomenal. The staff were very accommodating and made me feel like royalty. Anthony and Johnathan really honor Tmobile mission of the customer comes first.

Went to T-Mobile about a month or two ago Anthony was working and he answered all my questions to get me away from Sprint so we went in on Saturday16 Anthony was there and he hook me up great customer service and even the store manager was there ultimate customer services