ADT Security Services

Good evening I just want to say I change my alarm system to my home from guardian to ADT it is the worst choice I have a damn I wish I would’ve stayed had the system for one week issues already the technician was horrible they use a third-party that they never told me about I cannot wait for this contract expired so I can go back to guardian I HATE ADT

I am not one to post reviews, however I feel the need to do so in our case.nnMy husband & I feel the need to install a security system due to an incident. With him being in the military, on deployments, etc. I needed the peace of mind of my security being alone. They draw you in with “free equipment”, NOTHING is free. We spend around $2000 (unexpected) because by time we made our decisions the second guy had already disconnect our outdated equipment & in the process of installing the new one. We got over that.nnWe had the equipment for about a year. My husband gets orders to PCS, something that is not planned. Put our house on the market.nCalled ADT to get their advice. They stated our contract (through the 3rd party) COULD be transferred to the new homeowners, which we got the same answer from multiple people.nWe sell our house. At closing I call ADT to get our contract transferred, who then tells me we have to either remove the equipment from the home (which the house is sold, no longer ours) or pay the early termination fee from the contract (over $1000) which ADT themselves said they have nothing to do with.nIt’s a federal law to waive these fees for our military members & their families.nThe third party people with ADT DOES NOT ACCOMMODATE OUR MILITARY. They want proof of a deployment (which would just put services on hold, & luckily he’s not deploying) or proof of you living on base (which in our case, we won’t be going to base)nWe came to an agreement that we we would have new equipment installed at our new house (they would provide the equipment) (which will be about 6 months before moving to our new location) & our monthly fees would be put on hold until the move. They have called me EVERYDAY to “schedule our installation” when we couldn’t even tell you where we’re gonna be or let alone living. Military is a process.n****I would think it would end there.... it doesnt****n2 months go by...... both monthly fees of $52.99 come out. Call to discuss, they say it would still come out, etc. At this point of fighting with them for the past few months, I just want to protect military families from going through what my husband & I have gone through with them. Every time we talk to them, it’s a different story or reasoning. I want to get the military lawyers involved.nThey finally decided to refund me the 2 months. & waive the fee of the contract (so they lie again, they could have waived the fees the first time I called them).nnUpdated: Its been a month, I have yet to receive a refund. They say it processed through my account, however it never was refunded. Trust me, I will never call ADT again, let alone have services with them. They have made my experience as a military wife terrible when it comes to “being protected”. I’d much rather live in fear than being a loyal customer with them. It’s not about the refund & money. It’s proving a point to getting their company together. I will be getting more important people involved.nnSorry for the long post. Just know, what I’ve written, is no where near the experience.

Matthew the installer took the time to go over the complete security system and to answer all of our questions. The price of the system was a great investment and protection of our new home.. Great Service..

The technician who installed it answered all my questions. He was very helpful and patient with me. And he explained everything so it was easy for me to understand. He did a great job! Great customer service!

Originally had a 5 star review because our management told us to leave 5 star reviews so that the company looked better. This company is full of shady management with pathetic leadership. Company is in the middle of a class action lawsuit due to not paying employee's their money and this isn't the first time this has happened. The company has had to change their name a couple of times due to bad business practices.