Dunkin

I LOVE my carmel latte, can you PLEASE explain why I can NEVER get the same drink? I have asked and asked, with nothing but excuses. Most times it tastes like they poured pure expresso over water, then I ask for half expresso, and it tastes like a cup of carmel, THEN, I asked for extra ice, and I get pure liquid, when I asked why, when we pour expresso, it melts all of the ice. REALLY???? I can look at the cup, and tell if it right or not, and God forbid if you tell them it's not right and could they remake it. I Love this drink, but quite frankly I haven't been there in weeks. I tried one more time this morning, OMG, what a attitude, and a HORRIBLE cup of lattee. I have wasted so much. Oeny lately. I might as well learn the drive KS at Starbucks to see if they are any better. What is the issue? Why can't they get it right?

Two not so great experiences in row. Not sure if I'll choose this Dunkin location next time. Yesterday, my steak and cheese roll up was nowhere to be found 15 minutes after I ordered it to go. And then today, they skipped the whipped cream on my frozen coffee along with my bag of food being wide open for it to get cold and exposed. Either alone are no big deal, but together and two days in a row just seems a bit much.

I used the Dunkin Donuts app to order to-go ahead and picked up in the drive thru which made my experience convenient and quick. The cold brew coffee was great but I'll skip the Wake Up Wrap next time because it was not hot or that tasty.

This is the only Dunkin Donut in the area that doesn’t provide decaf iced coffee all day. 7 out of 10 times visiting (both old building and new location) and waiting in drive thru line to be told they have no decaf. How can a Dunkin not have decaf? Today I was there at 5:22 p.m. I asked how long I needed to wait before decaf would be ready. The lady told me they don’t make it this time of day. I have given then enough tries. Won’t be visiting this location again.

Clean environment is an important key to food business! As long as they have the heart to continue the business, all is too well.