Mynd Spa & Salon

Total spa experience the way it should be.nMy massage therapist has been there 14 years. That reveals how good they are. Whirlpool was perfect temperature. Constant attention to every detail by the staff. From towels to beverages and snacks. No need goes unanswered. Lunch by the pool was perfect so I could stay all day.

Magnolia was AMAZING! It was top 3 massages in my lifetime and I've had a TON due to a back injury. I also tried cupping for the first time and she was super informed, explained the whole process, and worked thoroughly on my injured area, as well as the back.

I loved the experience until the end. One of the front desk people named India has a nasty attitude. Perhaps it was my initial call to the front desk that irritated her, but that couldn't have been so bad it spoiled her day for the rest of the afternoon (?). I will not let her attitude spoil the review.nnThe worse part of our experience occurred when we were paying with a gift card and attempted to use a promotion. Whether it was a training issue or a technical glitch with the payment system, Ms. Attitude couldn't apply both to our invoice. Without going into the long-winded verbatim exchange, I believe she could have been handled the matter in a much more customer-friendly fashion than it was. In the end, the pleasant Massage Therapists were shorted $15 each in their gratuities, which I know isn't a significant amount of money, but it's the general principle behind the experience. Moving on...nnMy wife and I went for a couples massage at 2:00 on 11/05/19. The front desk lady that received was really nice and helpful. Perhaps it was because she was getting ready to go home. Regardless, she was pleasant (so as not to get her confused with Ms. Attitude who replaced her). We arrived on time and she moved us through the whole massage process swiftly (from check-in to the relaxation room). It was a pleasant experience for a Tuesday afternoon. Good way to break up the week.nnI cannot wait to go again. The next time, I will get a deep tissue massage. Yesterday's Swedish massage was a bit too 'sensual' for me so I will request something different when I am afforded to get a back rub in such fine establishment.

So disappointing....I booked an 80 minute massage as a surprise for my hard working army guy (who has worked non stop through the holidays) and booked a night at the attached hotel (which is wonderful) only because was able to get him booked for his massage at Mynd without much notice. Had wanted a couples massage but they only had one slot open and was happy with that for him....I had told the hotel and the spa about the surprise for my guy and why he so deserves it and the hotel gave him one of his favorite beers as a “thank you for his service” on arrival which meant a lot to both of us....he brought the beer down to the massage and was drinking it as he checked in ....well....he came back up to the room 5 minutes later because the masseuse told him she couldn’t work on him because he had had a beer. I have never heard of this before, it was not mentioned to me when booking, nor was it printed in any of the materials. Disappointing at large and extra unfortunate bc he may not have another day for something like this for a long time, also frustrating as a customer who paid a lot of money for a spa package we didn’t get to use for reasons we weren’t informed of on the front end.

Had Daniel do a deep tissue last week and it was a tad painful (much needed to release all my tigh muscles) but super relaxing and amazing! Would def. go back.