Apple Carnegie Library

It looks amazing inside! They had umbrellas for customers to walk to the entry way when it was raining and also an employee outside out front to direct you to where the entrance is as it is a little hidden. Notice side conversation between employees and they generally seemed happy to be there and at work.

The have nice safety measures during covid. I had an appointment and had to wait ten min in the line. The service by these people is APPALLING, I am not a guy usually complains of bad customer service. But I visited this store 3 times to replace my battery because the battery performance was very bad. The first time I went the diagnostics showed the battery was in good condition. But I told them the charge drops suddenly and it doesn’t hold full charge more than half a day. They told me to erase my phone and use it for a week and check how the battery performs. I did that and still my battery was bad. I made a second appointment almost a week ahead to replace my battery and when I visited the store they told me they are out of batteries that fit my phone. Are you kidding me, I drove 30 min -one way for the whole purpose of replacing it and paid parking and then u say you don’t have the part. Then why the heck did you give me an appointment if you don’t have the part. Finally the third time, I have been told that my battery replacement cost is waived over phone and when I went to the store they say the lady did not note that information down and the manager told me I have to pay $70 out of my pocket. Their justification was I didn’t do a rest connecting to my computer in the first place and that's why they the test was not complete and you have to pay out of pocket. Then you should have done that diagnostic in my first visit. I would not go to this store again and I am sick and tired of their excuses and service. They are located in the heart of DC and provide such a HORRIBLE SERVICE. Didn’t expect that from apple.

Absolutely horrible, non apple like customer experience. Never coming back here. Zero on five stars. They have a nice building and they are taking customers for granted. Bad for the the brand

Mr Carnegie's vision speaks powerfully and yet vobttollwdly in this posh palace of blindingly white marble. Post pandemicc it will warrant leisurely hours.

Currently the store is doing appointments only from what you get inside things move smoothly