Saks OFF 5TH

We were in town from out of state for a work conference, and we decided to do a little shopping. We stopped in to do a bit of shopping and did not regret it!! I hit some of the best designer sales I’ve seen in my life. And Tina, the store manager, was phenomenal. Top notch customer service that you would expect from a high-end department store. Absolutely will be returning when I’m in town again next year!

Asked for assistance in the fine jewelry department and was met with a haughty and short response from the associate who seemed all but interested in showing me a bracelet. She scoffed and stated that it would not fit me as it was a size extra small but informed me that I “could still see it if I wanted to”. Based off of her tone and attitude I declined and said not to worry with it. Having 5+ years in retail experience myself I know the importance of good customer service and nowhere does it involve making a customer feel like the are bothering you, even in a discount store.

Great deals (especially since opening after lockdown)!!! Staff is also always friendly and helpful. They keep the store well organized as well.

Varieties of good item. Staffs seem to be ready to help.

Very rude workers. Refused to help me with a return to their store, and after speaking with a person on the phone now have to go to a USPS or fedex to return their things.