Bassett Home Furnishings

My mother recently bought a sectional from their Fayetteville Arkansas location. We recently had very uncomfortable experience with a store associate name Chris. She recently ordered a sectional based off of a floor model in this store. The floor model had an assortment of varying sized accent pillows. In the initial brief she mentioned she wanted the accent to look like the accent pillows on the display model and was willing to pay for the correct dimensions and details in her choice of fabrics. Chris briefed her on what she thought would be a comparable custom couch. When the sectional was delivered to her home the pillows weren’t like the pillows on the display. They were much smaller. They were all the same dimensions. She went back to the store to discuss paying more to get a finished product that looked more like the display couch she wanted. Chris was not timely in assisting my mother. She calmly waited around 2 hours for help. His coworkers repeated asked her if someone was assisting her. When he finally decided to assist my mother, he was very rude. She calmly decided she was going to take her business else where. He aggressively followed us out the store and made a few rude comments. He insinuated my mother could not afford to shop there. Condescendingly offered to buy pillows for her. She had spent almost 5k on a couch and was dissatisfied with accent pillows. He made us both feel very uncomfortable. It was a very inappropriate situation. It felt racially motivated. She paid a premium for that couch and was not satisfied with the overall quality of the product and on top of it she was given appalling service. I’m heartbroken how your sales associate treated her.

I don't typically take the time to write reviews, but the service Danny has provided us is exceptional. The home we're building is more on the modern side and despite Bassett's reputation of being a bit traditional, he has pulled the most fantastic combinations and helped us achieve looks for 4 rooms staying well under budget.

Pam is great

Didn't have what I wanted but helped explain some of the terms.

They have great furniture but if your not making a lot of money or don't have really good credit don't bother shopping there.